Osman Javed

Provide L2 Support for Odin Automation Platform:

- Provide support to our clients mainly via email support and customer interaction is pertinent for follow through process
- Consistently ensure all open tickets and live chats are managed and supported appropriately till closure
- To work on 24x7 rotation shifts based on the scheduled rosters set by the Resource and Planning team
- To perform remote troubleshooting of Parallels product in clients hosting environment
- To troubleshoot errors related to clients’ webs confirmations (Apache and IIS)
- To troubleshoot errors related to clients’ hosting control panel
- To troubleshoot errors related to Mail services (MS Exchange and Clustered Qmail)
- To troubleshoot errors related to SaaS and Cloud Services
- To troubleshoot issue related to virtual server/ container
- To troubleshoot errors related to SQL database hosting (MySQL, MSSQL, and Postgresql)
- To troubleshoot errors related to DNS
- Knowledge of Microsoft Windows Server family
- Knowledge in Linux platforms
- Knowledge of Linux server distributions
- Knowledge of Active Directory and LDAP
- Knowledge of DNS and domain registration and administration
- Knowledge of networking concepts
- Knowledge of web servers, Apache and IIS
- Knowledge of Exchange Hosting 2007/2010/
- Knowledge Share point Hosting
- Knowledge of Lync Hosting 2010/2013
- Knowledge of database servers, Postgresql, MySQL, MS SQL and SQL queries
- Knowledge of SSL Certificates
- Knowledge of internet technologies and hosting
- Knowledge of Parallels Server Bare Metal (PSBM)
- Knowledge of Parallels Virtuozzo Containers (PVC)
- Knowledge of Plesk Hosting
- Knowledge of SiteBuilder Hosting
- Parallels Plesk Panel
- Knowledge in diagnostic and troubleshooting skills
- Basic knowledge of billing principles
- Basic knowledge of POA Branding
- Knowledge of Domain Management (plug-ins, WHOIS, ST, SP)
- Knowledge of Online Store in PBA
- Analyzed the logs of POA and PBA

Responsibilities

Client: Bursa Malaysia

Upgraded Novell OES Cluster servers to latest service pack in a production environment

Patching and Updating Novell Datasynchronizer server to sync mail with Blackberry, Android and iPhone devices

Installing and setting up dsfw server in eDirectory to integrate with BES 10 windows server

Performing monthly preventive maintenance on the entire Bursa Novell architecture (mail, eDirectory, clustering, mail backup, archiving and sync)

Client: SYABAS
Technical write-up, BOM, SOW for upgrade project for File servers, eDirectory and email.

Performed Organization wide Migration / Upgrade of 20+ OES servers at SYABAS (mixed environment, Virtualized and Physical Machines)

Set-up and configure SMT server for patching servers that otherwise don’t have access to download patches

Set-up and configure Radius server with ldap back-end authentication with Cisco AP, accessible to Wifi devices including Android, iOS and Windows machines

Performed successful Upgrade of Groupwise 8 to Groupwise 2012; upgrading the clients, domain, post-offices and server.

On-site support 2 days a week.

Client: RAM Holdings Berhad

Quarterly Disaster Recovery field testing for Microsoft
Exchange 2010, Windows 2008 AD server, Windows 2012 SQL server, and Netware file server.

Configure and setup backup schedules using StorageCraft

Technical write-up and proposal of Migration strategy to move from Netware 6.5 to Windows file server

Client: Asiasons Partners Sdn Bhd

Installation and setup of new Windows 2012 server with AD and File server role

Setting up and deploying GPO and container scripts

Write-up of As-built and Standard Operating Procedure documentation

On-site and remote dial-in assistance

As assistant manager my job was to co-ordinate the Operations team in data-mining, reporting and registration of products that were being sourced by the purchasing/sales team from manufacturers and made available on lazada.com.my

 Received training as a global support engineer for Software AG’s webMethods product line.
 Experienced in Installing, configuring, understanding and troubleshooting webMethods products/services
 Experienced in troubleshooting thread dumps
 Experienced in deciphering server log files into customer relatable data
 Experienced in EAI, B2B IT architecture integration
 Experienced in installing and configuring Oracle10g database backend (for both windows and linux OS)
 Gained knowledge on how to deal with customer incident reports

Analyze systems requirements for RHE deployment in Telecoms and Aviation * Assist in configuration
of IBM rack servers and SAN storage for deployment * Test system for security and remote access *
Troubleshoot issues with Linux printing and remote management