Oswald Rukonhi, Senior Associate | Global On-Site Services | IT Services

Oswald Rukonhi

Senior Associate | Global On-Site Services | IT Services

Ernst & Young

Lieu
Zimbabwe
Éducation
Baccalauréat, Information Technology
Expérience
8 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :8 years, 0 Mois

Senior Associate | Global On-Site Services | IT Services à Ernst & Young
  • Émirats Arabes Unis
  • avril 2008 à août 2014

- Equipment maintenance  laptops, desktops and printers
- Applications support  installations and configurations - Microsoft + Audit Tools
- Intranet & Internet Controls
- Antivirus (monitoring and definitions updates)
- Datacenter Management
- LAN Management
- Help Desk call handling
- ServiceNow Service Manangement Suite - Ticket monitoring and resolutions
- End User Training on new projects and technologies
- Timesheet Administration
- User E-mail accounts configurations (IBM Lotus Notes + MS Outlook)

Payroll Analyst & Support Technician à Softrite (Pvt) Ltd
  • Zimbabwe
  • janvier 2007 à mars 2008

- Payroll Systems installations, setup and maintenance
- End - User Training (Payroll)
- IT Asset purchases & tracking

Systems Support Technician à Valley Canners (Pvt) Ltd
  • Zimbabwe
  • janvier 2004 à avril 2004

Industrial Attachment Program
- IT Hardware Maintenance
- Production records capturing and materials analysis

Éducation

Baccalauréat, Information Technology
  • à Mutare Polytechnic
  • décembre 2005

Diploma In Information Technology (2002) National Diploma In Information Technology (2003 - 2004) Higher National Diploma In Information Technology (2005)

Tests de Bayt.com

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IQ Test
Score 65%

Specialties & Skills

Research
Hardware Support
Compliance
IT Security
Virtual Teams
Operating Systems
Windows Server
Network Administration
Lotus Notes
End User Training
Symantec Endpoint Protection
Service Now, Service Management Tool
People skills
Experience doing the work
The ability to troubleshoot effectively
Well versed in ensuring preventative maintenance on hardware
Able to give accurate service to end users
Demonstrated ability to perform software upgrades and configuration enhancements

Langues

Anglais
Expert

Formation et Diplômes

CISCO IT Essentials Computer Hardware and Network Operating Systems (Formation)
Institut de formation:
Africa University
Date de la formation:
February 2007

Loisirs

  • Photography