Customer Experience Director Individual sector
Arco Recruitment Company
Total des années d'expérience :15 years, 6 Mois
Introducing innovative best practices to improving the customer experience
across all phases of the customer lifecycle.
• Managing the development plan of customer experience department, shape
and continuously improve the service
• Managing all customer touch points - where businesses build strong
connections, earn trust and create loyalty.
• Superintending dynamic team, ensuring it has a clear understanding of the
company’s vision and goals for customer experience excellence
Establish and develop contact center for GCC, and Europe
Managing the Contact Center and responsible of full
development and enhancement
- Establish the contact center of GCC
- Manage the development plan of customer service
Responsible for the Complaint from all Chanale (Contact Center- Wake in - international- MCI) also responsible for the customer experience in all customer touch points full development
Responsible for all the communication with affiliate and enhance the relationship with them also responsible for the external customer
Managing the group of contact Center (Nissan- Autostar- Express Service - Isuzu)
Acting as contact center project manager, and establish call center for Nissan Alissa- AutoStar-
ISUZU Alissa- Express Service )
Managing E-unit section and front offices in KSA
Managing the Accounting Section
My
responsibility was to manage the account database in Aswaq Software and to train my
colleague how to use the software plus my normal account duties
September 2006 – October, 2007 at: ELS (English Language as a Second language) in USA, Missouri.