Senior Quality analyst
Aspire
Total des années d'expérience :10 years, 8 Mois
- Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications
- Assessing customer requirements and ensuring that these are met
- Setting customer service standards
- Specifying quality requirements of raw materials with suppliers
- Investigating and setting standards for quality/health and safety
- Ensuring that manufacturing processes comply with standards at both national and international level
- Working with operating staff to establish procedures, standards, systems and procedures
- Writing management/technical reports and customers’ charters
- Determining training needs
- Acting as a catalyst for change and improvement in performance/quality
- Directing objectives to maximize profitability
- Recording, analyzing and distributing statistical information
- Monitoring performance
- Supervising technical or laboratory staff.
- Coordinate with customers and staff and provide support to all data analysis.
- Perform audit on data and resolve business related issues for customer base.
- Perform data analysis and facilitate in delivery to all end user.
- Supervise all client issues and coordinate with managers and supervisors and facilitate in deliverables.
- Deal with the client mangers directly to Maintain and escalate issues to lead analyst if required.
- Monitor and organize all client invoices and perform all timely assessment for all payment issues.
- Monitor and resolve all customer invoice data issues and coordinate with various vendors and manage all previous balance.
- Supervise process management tools and ensure compliance to all cycle guidelines.
- Maintain and document library of invoices and resolve all issues in same.
- Perform internal audit and prepare all invoices and determine quality improvement processes.
- Organize meetings.
70%
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