Unit Manager Sales Center
Al Nisr Alarabi Insurance Company part of arab bank group
Total des années d'expérience :19 years, 1 Mois
The primary job responsibilities included:
1- Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
2-Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
3-Implements national sales programs by developing field sales action plans.
4-Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
5-Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
6-Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
7-Maintains national sales staff by recruiting, selecting, orienting, and training employees.
8-Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results
The primary job responsibilities included:
1-Leading a team of 3 team leaders to meet their KPI’s in order to achieve superior customer service.
2-Coaching and Development - Identify gaps in sales process & product knowledge skills, refer major requirements to trainer/management, provide and organize provision for required development
3-Interviewing and recruiting suitable candidates for numerous roles within the sales department..
4-Create weekly, monthly &annually appraisals for each member of the team leader.
5-Generating Daily MIS’s for the sales centre and analysing factors contributing to dips in service levels and providing suggestive measures to overcome any issues.
6-Generating Daily / Monthly / Annually MIS’s for the sales target.
7-Involved in key decision making of policies and processes. Liaising with different units such as Consumer Credit, Marketing, Operations and Branches to ensure implementation of customer centric processes.
The primary job responsibilities included:
1-Leading a team of 20 sales Executives to meet their KPI’s in order to achieve superior customer service.
2-Authorisation of daily Financial/Non-financial transactions processed through service line. Empowerment to take financial decisions regards to customer contract status.
3-Coaching and Development - Identify gaps in sales process & product knowledge skills, refer major requirements to trainer/management, provide and organize provision for required development.
4-Developing processes and systems to enhance customer satisfaction, acting as a focal point of communication in terms of service, product, process, operations and MIS.
5-Interviewing and recruiting suitable candidates for numerous roles within the Contact centre.
6-Create monthly & annual appraisals for each member of the team.
7-Generating Daily MIS’s for the service providing and analysing factors contributing to dips in service levels and providing suggestive measures to overcome any issues.
8-Involved in key decision making of policies and processes. Liaising with different units such as accounting, Marketing, Operations and Branches to ensure implementation of customer centric processes.
9-Monitoring & evaluating team member’s calls for quality and providing feedback where necessary.
10-Motivating team members to achieve cross sell targets
The primary job responsibilities included:
1-Create customer profiles for personal insurance contract.
2-Handle general customer enquiries with regard to insurance policies and procedures
3-Provide customers with online information pertaining to accounts.
4-Updating of customer database
5-Process of customer requests for front end approval / rejection or under special circumstances and forward customer requests to the relevant departments to seek necessary approval
6-Respond to customer complaints and grievances and follow up to resolve the issue within the agreed time frame
7-Work effectively and responsibly as a team member to enhance the quality as a sales officer of the company and more importantly to provide efficient service to the customer.
1-Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling.
2-Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
3-Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
4-Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
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