Sales Associate / Customer Service Agent
ADIDAS
Total years of experience :6 years, 1 Months
• Ensures that agreed standard are upheld.
• Build strong working relationship with the co-workers and the entire organization.
• Be able to turn customer service into sales.
• Take full control of the customer experience by providing maximum satisfaction and to develop trust.
• Assist in preparing orders and fully follow operating procedures.
ADIDAS
Marjan Mall, Morocco
2008 - 2010
Sales Associate / Customer Service Agent
• Provide excellent support and directly reporting to the Manager.
• Maintaining customers focus on all times and answering to customer's enquiries.
• Taking ownership of complaint and queries and proactively following through to resolution.
• Ensures that all customers' queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
• Assisting management with any assigned special projects and providing backup to the project manager when required.
• Developing and mentoring/assisting new staff to satisfy customer service requirements.
• Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
• Supporting decisions made by customer service management and conveying positively to reinforce the other members.
• Identifying and escalating consistent or recurring problems with the systems functionality.
• Assisting in preparing and developing the documentation of the organization's standard policies and procedures towards customer service.
OFFICE NATIONAL de I'LECTRICITE' du MAROC
2006 - 2008
Customer Service Representative
• Taking Ownership of the complaints from the clients and transfer to the resolutions department.
• To know the company policy, programs and full services.
• Responsible to coordinate the transactions from the operations and the Manager in charge.
• Act as sales support by referral potential client and giving estimated quotation.
• Make customer reports for tracking of complaints and queries.
• Ensure to provide accurate information in a timely and professional manner.
• Coordinate the deliveries and track the timing.
• Responsible to coordinate documents and submittals during deliveries.
• Provide clerical and administrative support.
• Build strong working relationship with the co-workers and the entire organization.
• Maintain Professional relationship with the clients at all times.
• Answer the inbound calls and do follow up calls professionally.
• Guarantee excellent Customer Satisfaction.
• Take full control of the customer experience by providing maximum satisfaction and to develop trust.
HAPPY HOME
2003-2004
Sales Associate
• Provide excellent customer service.
• Advice customers on latest models.
• Ensures that brand identities and agreed standard are upheld.
• Be able to turn customer service into sales.
• Control and manage seasonal workshop for own development and assist in transferring new initiatives and best practice to store team.
• Fully follow operating procedures.