General Manager Information Technology & Digital
Nissan
Total des années d'expérience :20 years, 0 Mois
Responsible of the IT and Digital Department in Nissan Middle East and North Africa (NMEF).
Member of the NMEF Management Committee and regular reporting to the CIO.
Business Relationship Manager for Data Analytics and CRM for Nissan Africa - Middle East - India Region.
Promoted and executed a Data Analytics journey with a vision and strategy to transform the business into a data-driven organization.
Successfully developed a cross functional structure promoting analytics adoption and implementing data standards and processes.
Promoted and Delivered strong customer-centric initiatives to improve the “Nissan Way” customer experience journey (Partner community portal, call center platform, recall campaign solutions, lead management…)
Strategic partner for the business on Digital transformation programs (Salesforce.com, Tableau adoption, connected cars, RPA for Dealers retail invoices and G&A expenses….).
Enhanced efficiency in business and finance operations by supporting the set-up of regional shared service center (SAP Core model solution for Gulf, KSA and Middle East countries, Business Intelligence reports…).
Initiated and conducted strategic initiatives for the Revenue Optimization and Corporate Operating Profit Programs (Car flow & Budget planning, Data Analytics, Marketing incentive program …) as per the Company Ambitions.
Established a solid relationship of trust and collaboration with Department Heads.
Complied with the UAE and KSA tax authorities by adopting the new VAT regulations in the company.
Reduced the IT Budget by 30% and optimized business operations processes.
Prepared/ensured compliance to IT annual operating and capital budgets.
Streamlined resource management balancing internal/contractor employees (20 FTEs) with Managed service contracts.
Established strong collaboration with the centralized teams in Japan and Europe.
Responsible for leading the IS strategy, projects engagements and operations (RTB).
Supervised team activities, recruitment needs, resource allocation and assignment.
Responsible for the new Ecommerce platform for the Africa, Middle East importers.
Ensured an advisory role for business to identify and propose strategic value added initiatives.
Streamlined and optimized the support quality based on negotiated service level agreements (SLA).
Program manager for the new Michelin Chennai Factory in India (1 Billion USD Investment)
Implemented a Warehouse Management Solution for the factory.
Achieved the built of the Production Planning application.
Integrated the factory in the Regional DRP (Deployment Resource Planning) application.
Designed and implemented Navision on Cloud platform (Microsoft Azure) to manage the sales and invoicing.
Engaged and implemented the Big Data initiative (3 years program) for Michelin AIM with Cognos for Supply Chain and Marketing & Sales Departments (20% inventory cost reduction over 3 years)
Initiated and established a new cross-functional team to support the business in its day-to-day operations
Succeeded in reducing operational costs for the supply Chain activities (net effect of 4 Million USD the first year)
Engaged with the Global Team in delivering Oracle eBusiness Suite solution in India.
Rewards: The Most Challenging Project Deliverable - 2013
Responsible of all SAP activities related to Order to cash, Logistics and financial processes.
Developed and prepared transformation plans aligned with company’s objectives
Team Leader and management of internal and external resources during the implementation of SAP European Core Solution for the Paper Division in Spain, Holland and Germany.
Ensured an advisory role to Finance and Logistics departments leveraging on best practices and industry trends.
Deployed the Invoicing solution for the Global Information Systems Department.
Managed business development and pre-sales activities.
Delivered Proposals and responses to RFPs in coordination with sales managers.
Managed consulting assignments in key international accounts
Customers & Projects:
* CIH, Banking services, Morocco
Single and unified data model (MDM) to simplify processes, increase productivity and reduce risks
* AXA, Insurance & Banking services, France
Optimization study on the portfolio of Global BI applications
* BOUYGUES, Construction Industry, France
Management and Deployment of the Group Financial dashboards (SAP BW/BPS/BCS) for all Bouygues
Divisions and subsidiaries
Produced a rollout toolkit for all financial controllers.
- SAP and CRM Practice
Managed ERP and CRM projects implementation from planning phase to execution.
Supervised milestones and deliverables to develop solutions according to the project plan.
Customers & Projects:
* ARVAL (a BNP PARIBAS Company), Finance Services, France/Poland/Czech Republic
Managed SAP Central Europe core model design and rollout project plan, scope, cost and resources
(Order to Cash, Controlling, invoicing and finance).
* ALCATEL, Telecommunications Equipment Company, France/ Netherlands
Implementation of sales force automation and campaign management functionalities for the Marketing &
Sales Department (Salesforce.com).
* SUDZUCKER Group, Sugar Industry, France/Germany
CRM solutions merge following Sudzucker acquisition of Saint Louis Sucre.
* GEFCO (a PSA-CITROEN Company), Automotive Industry, France
Order to Cash solution for the warehousing services (SAP).