Ouahid Reeda

• Create and produce reports as required.
• Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.
• Ensure that all accounting transaction and cash handling procedures are in compliance.
• Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long-term goals.
• Pro actively identify potential guest issues.
• Assist housekeeping in day-to-day activities.
• Perform associate evaluations, provide coaching and development.
• Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Welcome guests as they check in and out and perform necessary services
• Assure front desk is manned and maintained at all times
• Review arrivals and departures
• Liaison with housekeeping for on check outs, sleep outs and vacancies
• Provide information to guests about hotel services and offers
• Respond and take action on guest complaints and problems
• Receive and acknowledge reservations and cancellations.

L'Amphitrite Palace and Resort Hotel 5* Luxury (Skhirat, Kingdom of Morocco),
From: 01-05/2012 to: 30-06/2012: * Customer accounting
2 Months: Responsibilities and Duties:
- Ensure the registration process receivables;
- Make revenue recognition, entries recovery provisions, billing;
- Creating and analyzing accounts receivable: monitoring the balance by prior balance;
- Ensure customer management and debt collection;
- Apply the timing of closing of accounting periods;
- Provide dashboards and financial accounting on a regular basis;
- Participate in monthly and annual closing of books;
- Ensure proper administrative record-keeping and accounting;
- Any other task deemed appropriate by the Chief Accountant.

• Listen attentively and identify guest needs.
• Handling General Inquiries.
• Handling Guest In House Requests and Inquiries
• Update New Reservation for WALKIN - Guest,
• Assisting Guest with Telephone Number Inquiry,
• Full knowledge of OPERA SYSTEM: ( New arrivals List, Occupancy, Room Average, Room Plan, Room Change, Guest in house Report, Guest VIP Report, OPMS Manager, EOD Report, Events Organization, Confidential stay List, DND List, Messages, …).
• Full Knowledge of EMERGENCY PROCEDURES: (Fire, Police, Ambulance)
• Check In and Check Out Procedures,
• Cashiering and Belling: Upselling, Exchange payment, Room Charges, Discounting, Adjustment, Frequent fly, City Ledger, Rate Variance...
• Nightshift Management.
• Preparing Arrivals and Departures Folder.

- Barman
- Manage and Ensure all Areas Clean up and Provisions,
- Greeting Customers.
- Offering and Serving.
- Handling Guest in House Requests.
- Delivering the Check and Accepting Payment.