oumaima yeferni,

oumaima yeferni

Location
Tunisia - Tunis
Education
High school or equivalent, economic and management
Experience
0 years, 0 Months

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Work Experience

Total years of experience :0 years, 0 Months

  • to

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
•Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests.
• Inform Department Manager of unavailable and non-performing products
•Handle cash register and transactions with the customers in an effective and accurate manner as required.
•Communication with owners about creative idea and season plans.
•Participating for buying (twice a year in Istanbul) in order to share with her the market’s needs.
•Able to work day or night and can stand of fee for long periods.
•Customer focus.

Education

High school or equivalent, economic and management
  • at Amal high school Tunis
  • June 2015

October 2016: Flight attendant training (pending), International Airlines Crew (I.A.C

Specialties & Skills

Issues Resolution
Service
Social Media Marketing
Decision Making
Public Speaking
ADMINISTRACIÓN DE BENEFICIOS
CASHIER
CRITICAL THINKING
CUSTOMER SERVICE
DECISION MAKING
LISTENING
MARKETING

Languages

Arabic
Expert
English
Expert
French
Expert
German
Intermediate
Turkish
Intermediate