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Oumaima Benalla, Customer Service & Administrative Executive

Oumaima Benalla

Customer Service & Administrative Executive·Link Pro Real Estate

Qatar

High school or equivalent, Business And Marketing

Work experience

Total years of experience: 8 years, 7 months

Customer Service & Administrative Executive

December 2025 - Present

Link Pro Real Estate

Doha, Qatar

December 2025 - Present

Manage client relationships and ensure all customer documentation is accurately processed and
maintained.
Coordinate seamlessly with internal teams for reports and follow-ups to guarantee high-quality
service delivery.
Act as the primary point of contact for premium property inquiries, handling communications with a
high degree of professionalism.

Company industry:
Real Estate
Job role:
Administration

Business Administration: Communication and Planning

December 2025 - January 2026

CPD Service

Doha, Qatar Remote

December 2025 - January 2026

«Key
«Core Competencies Developed:
© Strategic Planning: Gained expertise in resource allocation and workflow planning.
© Professional Communication: Mastered techniques used to coordinate between departments.
© Operational Administration: Developed skills in maintaining records and managing schedules.
© Conflict Resolution: Studied frameworks to de-escalate customer issues and negotiate.

Company industry:
Business Support Services

Administrator Coordinator

December 2024 - December 2025

Bombeatec Solar Energy

Rabat, Morocco

December 2024 - December 2025

Managed correspondence with the tax authorities, social security fund, bank and company
headquarters (in English and Spanish)
Handled the preparation and filing of accounting and legal documents, ensuring strict compliance and
organizational accuracy.
Supported daily commercial operations by resolving supplier and client administrative inquiries.

Company industry:
Energy & Renewables
Job role:
Administration

Intelligence

October 2023 - January 2024

ALX

Berkane, Morocco Remote

October 2023 - January 2024

«Retail Application: Leveraged Generative Al & Prompt Engineering to automate tasks and create
engaging content.
«Innovation: Used Al tools to analyze feedback and market trends to improve service delivery.

Company industry:
IT Services
Job role:
Information Technology

Professional Virtual Assistant

October 2023 - January 2024

DEXA

Berkane, Morocco Remote

October 2023 - January 2024

+ Retail Application: Mastered high-level organization, calendar management, and travel planning.
+ Technical Proficiency: Expert in Google Workspace for real-time reporting and stock levels.

Company industry:
Pharmaceutical Manufacturing
Job role:
Administration

Virtual Assistant

September 2023 - January 2024

ALX

Berkane, Morocco Remote

September 2023 - January 2024

+ Core Competencies: Focused on Expense Tracking and Data Entry.
«= Ensured 100% accuracy in logging business expenditures and customer information within CRM
systems.

Company industry:
IT Services
Job role:
Administration

Innovation Programming and Entrepreneurship

October 2022 - January 2024

ISTA

Berkane, Morocco

October 2022 - January 2024

+ Strategic Value: Combined Design Thinking with business fundamentals to solve customer service
challenges.
+ Mindser veloped an *Intrapreneurial approach to increase store efficiency and drive brand loyalty.

Company industry:
International Humanitarian Organization

Customer Service Administrator

January 2021 - January 2024

Atlanta Assurance

Berkane, Morocco

January 2021 - January 2024

+ Delivered exceptional support to customers in a high-volume retail environment, ensuring inquiries
and complaints were resolved promptly.
«Assisted in the preparation of daily adm
customer interactions. strative reports and maintained accurate records of

+ Collaborated with floor management and administrative teams to streamline customer service
protocols and improve client satisfaction.

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Administrative Assistant (Accounting)

January 2021 - January 2024

SIAT

Berkane, Morocco

January 2021 - January 2024

«Retail Application: Applied foundational accounting principles
for cash handling, reconciliation, and
auditing.
+ Key Skill Financial record-keeping, high-volume transactions, spreadsheet management.

Company industry:
Telecommunications
Job role:
Administration

Customer Service Representative

January 2017 - January 2021

MARWA

Rabat, Morocco

January 2017 - January 2021

«Accelerated fast-fashion retail sales by actively engaging with customers, providing personalized
styling advice, and identifying consumer trends.
+ Executed in-store visual merchandising and window displays, adhering to strict aesthetic guidelines to
drive foot traffic and enhance brand appeal.
«Elevated the brands digital presence by utilizing aesthetic retouching skills to produce high-quality
visual assets for the stores local social media marketing campaigns.
«Leveraged store databases to process purchases, manage returns, and update customer profiles for
targeted follow-ups.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

CPD Service

January 2026

January 2026

High school or equivalent, Business And Marketing

Qatar

ALX

September 2024

September 2024

Diploma, Virtual Assistant

Nigeria

GPA (percentage): 97%

GPA (percentage): 97%

My diploma in virtual assistant role has prepared me not only with essential administrative skills but also with the ability to adapt to dynamic work environments, enabling me to provide effective virtual support that meets client expectations and drives operational success.

DEXA

September 2024

September 2024

Diploma, Virtual assistant professional

Morocco

GPA (rating): Excellent

GPA (rating): Excellent

AI Career Essentials

July 2024

July 2024

Diploma, Artificial Intelligence

Morocco

GPA (percentage): 100%

GPA (percentage): 100%

My completion of AI program has been achieved successfully, by shaping this transformative experience. Their mentorship and resources were essential in equipping me with the skills and knowledge necessary to achieve this accomplishment. I am eager to apply my newfound expertise to future endeavors and contribute meaningfully to the professional world. Here is an extended and polished version of your statement about completing the AI program: I have successfully completed an intensive AI program, which has been a transformative experience in my professional development. Throughout this journey, the mentorship provided by experienced instructors and the comprehensive resources available played a crucial role in equipping me with the advanced skills and in-depth knowledge necessary to excel in the field of artificial intelligence. This accomplishment reflects both my dedication and the high-quality support I received. I am enthusiastic about applying my newly acquired expertise in artificial intelligence to future projects and professional opportunities. My goal is to contribute meaningfully by leveraging AI technologies to drive innovation, solve complex problems, and enhance operational efficiencies in various industries. This program has not only strengthened my technical capabilities but also broadened my perspective on the impactful role AI can play in the modern professional landscape.
View attachment

OFPPT

March 2024

March 2024

Bachelor's degree, assistant administratif comptable

Morocco

GPA (rating): Excellent

GPA (rating): Excellent

I am an accomplished student of Accounting Administration Assistance from the Specialized Institute of Applied Technology Berkane, Morocco. which was a thorough full-time training program for two years and three months. This time enabled me to develop proficiency in various accounting practices as well as administrative compliance. I successfully transferred my knowledge of financial management systems to practical use through Analytics accounting, the Innovation and Entrepreneurial Program, and the Business simulation, assisting in the creation of a more accessible prototype for efficient financial management processes for a startup. Through this program I learned how to utilize theoretical accounting knowledge in the real world, firstly it improved my practical accounting skills and secondly, it facilitated my entrepreneurship spirit so that I could apply new solutions for business problems practically.
View attachment

Specialized Institute of Applied Technology

January 2024

January 2024

Bachelor's degree, accounting

Morocco

ISTA

January 2023

January 2023

Diploma, Accounting And Administration

Morocco

Skills

Administration
Expert
Administration
Expert
Invoicing
Expert
Invoicing
Expert
Tax Accounting
Expert
Tax Accounting
Expert
Organised
Expert
Organised
Expert
Accounting
Expert
Accounting
Expert
holded
Expert
holded
Expert
comptafacile
Expert
comptafacile
Expert
Google workspace
Expert
Google workspace
Expert
Microsoft office suite
Expert
Microsoft office suite
Expert
AI tools
Expert
AI tools
Expert
adobe
Expert
adobe
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Accounting
Expert
Accounting
Expert
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATE GEOMETRY
Intermediate
COORDINATE GEOMETRY
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BANK STATEMENTS
Intermediate
BANK STATEMENTS
Intermediate
BUSINESS CORRESPONDENCE
Intermediate
BUSINESS CORRESPONDENCE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
SALES
Intermediate
SALES
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL SECURITY
Intermediate
SOCIAL SECURITY
Intermediate

Languages

Arabic

Native Speaker

French

Native Speaker

English

Native Speaker

Spanish

Intermediate

Turkish

Intermediate

Russian

Beginner

Training and Certifications

Certifications
Virtual Assistant Professional

Hobbies and interests

with sustainable retail practices).
Product recycling initiatives
Volunteering
running.
Horse riding
Sports
Product recycling
Volunteering:
running
Horse riding
Sports:
mountaineer
yoga
meditation
volleyball