Freelance IT Support
Excis Ltd
Total years of experience :8 years, 7 Months
▪ Provide technical support; answering support queries either onsite or via phone or email.
▪ Maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
▪ Take ownership of user problems and be proactive when dealing with user issues.
▪ Log all calls on the call logging system and maintain full documentation.
▪ Respond to enquiries from clients and help them resolve any hardware or software problems.
▪ Maintain a log of any software or hardware problems detected.
▪ Support users in the use of Computer equipment by providing necessary training and advice.
▪ Escalate more complex service issues to the relevant IT personnel.
▪ Troubleshooting & Problem Solving of Workstation related problems
▪ Maintaining Asset Register of all IT equipment in IS Workshop and Department
▪ Managing and maintaining Workstations 7/8/10
▪ Implementing workstations 7/8/10
▪ Implementing & Support of MS Office 2000-2013 products incl.
▪ Installation and Support of Network & Local Printers
▪ Installation of Desktop IP Phones
▪ Setups of iPad, iPhone and Android devices
ALRAR Inlet Separation & Boosting Facilities EPC Project Bonatti JV Petrofac. Client : Sonatrach.
▪ Installation, configuration and administration windows Server 2008 and 2012.
▪ Managing Active Directory Domain Services Objects
▪ Managing Server Virtualization with Hyper-V Storage and Virtual Networks.
▪ Implementing configure and troubleshoot IPv4, IPv6, DNS, DHCP, Local Storage Dynamic Access Control.
▪ Installing, Configuring, and Troubleshooting the Network Policy Server Role Server
▪ Network troubleshooting in complex environments.
▪ Troubleshoot server hardware and software issues.
▪ Offered a technical support
▪ Make analysis about IT Incidents
▪ Installing and upgrading the database server and application tools
▪ Train and Coach the end users on our IT systems
-Installing hardware and software systems
-Maintaining or repairing equipment
-Troubleshooting a variety of computer issues
-Setting up computer security measures
-Configuring computer networks
-Develop and maintain local networks in ways that optimize performance
-Ensure security and privacy of networks and computer systems
-Offering technical support on-site or via phone or email
Master Project graduation
Design optimized rectangular BIEM-FSS antenna for the UMTS standard
Bachelor Project graduation
Road traffic management through a network of wireless sensors