Customer Account Executive
aramex
Total years of experience :7 years, 7 months
• Personally service over 100 active accounts and prospect 5 to 6 new dealerships per month;
• Generate USD 4, 000 on average per month by nurturing existing customer relationships;
• Develop 10 new business opportunities a month from both prospect and existing customers;
• Gain market share and increase revenues by achieving established targets and directing the growth of both active and prospect accounts;
• Plan, develop and execute sales strategies to meet established targets;
• Network within customers’ organizations to explore their needs and business development opportunities;
• Promote and recommend suitable products/services to customers;
• Maintain relationships with customers to ensure personal attention;
• Manage customers’ accounts records such as order history and forecasting reports;
• Liaise with internal departments to ensure proper service delivery to customers;
• Organize ownership of payments collections alongside the credit officers.
• Oversaw all matters related to multimillion contracts awarded by Saudi Oger Ltd. to multiple local/multinational subcontractors;
• Prepared contracts’ letters of credit and followed up with financial institutions until the receipt of supplies;
• Coordinated with contract administrators in discussing, sharing or exchanging information for monetary receivables and chargeable payments from subcontractors;
• Coordinated receipt of awards and contract documentation; maintained proposal and budget records in database systems, and prepared scheduled and special reports;
• Coordinated contract accounts, ensuring funds transfer to the appropriate company account;
• Analyzed and approved/rejected internal and/or contractor requests for deviations from contract specifications and delivery schedules;
• Monitored contractor activities and/or services to ensure adherence to established quality standards and contract specifications; took appropriate remedial action as required;
• Liaised with contracting representatives to ensure compliance with contract specifications and resolved problems and issues as they arose;
• Arbitrated claims or complaints occurring in performance of contracts.
• Managed the newsroom floor for both Al-Arabiya News and MBC1 channels during live transmission and recording, both in studios and on various shoot locations;
• Oversaw the newsroom floor crew, including sound engineers, lighting engineers and props;
• Assisted in the planning and preparation of productions;
• Dealt with technical problems and adhered to health and safety regulations.
Accurately maintained all cash at the registers, directed in-and-out movements of guests, and prepared daily cash reports.
Archived employee files and created Microsoft Excel datasheets.
My dissertation looked into the global expansion strategies adopted by multinational logistics service providers. The study was on the key motives that drive the pursuit of international strategies by top players, and the ensuing effects on network relationships and corporate performance.
Graduated in July 2005 with Honors