retail banking associate
dukhan bank
Total des années d'expérience :8 years, 11 Mois
Answer questions about account types and banking products, money market accounts, loans and credit cards
Check on the status of customer accounts and track checks and payments
Review and explain account charges
Assist banking customers who are victims of fraud, theft or identity theft
Assist customers with replacing lost or stolen credit or debit cards
Open and close checking and savings accounts
Advise customers on financial services
Cross-sell products and services
Approach and sign on new customers
requesting for Checks from our customer care unit
Handle customer complaints and solve problems
Provide engaging and helpful customer service
• Delight customers with product knowledge
• Create excitement about new products or sales
• Listen to customers and provide useful and appropriate recommendations
• Work with the team on my shift to maintain stock and beautiful and neatly organized store
• Work the cash to handle purchases and return
Communicating with customers to resolve issues or concerns
regarding products or accounts
Request for postpone, cheque book, card replacement
Handling customer problems and complain
opening new account for new joiner
Processing wire transfers and other complex transactions
Providing information about bank products and services to
potential clients
requesting for fraud case and any kind of Fauld ( deposit or
withdrawal)
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts.
Dealing with customer refunds.
Keeping the store tidy and clean, this includes hovering and mopping.
Responsible dealing with customer complaints.
Working within established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays.
دبلوم في كيفية التعامل مع برمجة الحاسوب و دمجه مع التصرف في المداخيل و المخزون
التعامل مع العملة و المسافرين و التلبية طلباتهم و تقديم أفضل خدمة و تمكينهم من الحصول علي أفضل عروض
