Account Manager
City University College Of Ajman
Total years of experience :8 years, 9 Months
Operational and Technical Leadership | Capability Enhancement | Change Management | Success Factors Implementation | New Business Development | Market Intelligence | Sales Process |Operations Management | Sales Operations |Social Media Marketing|Budgeting|Key Account Management|Communication|Social Networking
Accomplishments:
Strong business acumen essayed a key role in establishing academic collaboration of City University College of Ajman with the University of Michigan-Flint for exchange program under the School of Business.
Analysed new opportunities and built business relationships established strong Agent Network; accredited with exceptional skills in finalized and signing off articulation agreements with more than 100+ agents from the Middle East, Africa, CIS, and South Asia in close coordination with Consulate Office and Embassy of Jordan.
Hold the credit of successful listing of City University College of Ajman as a recognized higher education institution in affiliation with the ministry of Education-Jordan.
Remarkably developed a private segment alliance with Cultural Attaché and consulate offices of China, Saudi Arabia, Bahrain, and Kuwait.
Succeeded in acquiring an articulation agreement between City University College of Ajman and Consulate of Afghanistan Dubai, which resulted in the conversion of student admissions.
Excellent Business Relationship Skills formed and maintained a relationship with Indian and Pakistani Association based in UAE to promote CUCA among their community space.
Charismatic People Leader formed an efficient and talented team, accomplished the team targets by initiating open day campaigns, and maintaining higher conversions during the entire admission campaigns.
Accountabilities:
Campus Recruitment Analytics and Market Research
Strategically developed metrics and analytics that provide the history of campus recruiting efforts such as existing programs portfolio, eligibility, fee structure, admission criteria, and so onand helped in gaining insight into future decisions.
Formulated, interpreted, and maintained statistics regarding enrolment, the geographical distribution of students, scholarship, academic details, and so on.
Planning and Implementation
Developed admission strategies by evaluating enrolment trends and market scenarios and recommending to the Senior Management.
Coordinated with the companies to implement admission’s operational strategies, designed systems, accumulated resources, resolved issues, measured and analysed the results, initiated corrective actions, and effectuated the change.
Operations, Organizing, and Controlling
Managed operational oversight and coordination for admission processes.
Planned, coordinated, and controlled all admission procedures and processes, from the point of generating inquiries to final enrolment and report to the Institute in collaboration with
the Admission Team and various Departments.
Coordination, Compliance, Communication, and Promotion
Compliance with all admission processes in line with the guidelines as per the regulatory bodies related to academic & general administration, establishment and service conditions, financial rules, and legal matters, in close coordination with the related Departments.
Built and nurtured University-level relationships globally through many varied engagements and closing new business opportunities mostly for exchange programs.
Maintained a high standard of collaboration efficiency with the Cultural Attaché Offices, Consulates, Associations, and Embassies of various countries thereby drive CUCA recognition
with the respective Ministries of higher education.
Persuasive Business Professional and Results-oriented
Expand the market and propagate the business by focusing on sales & marketing, driving business & revenue growth, student acquisition strategies, and entry into new markets.
Temp role for 4 weeks. Worked closely with Project Management Director to establish Covid-19 Screening Sites across UAE and ensure smooth running of operations till all sites were fully functional.
Responded and managed enquiries in a friendly and timely manner via telephone, emails, walk ins
Represented University in a professional, confident and friendly way at all times
Processed applications for all programs, checked qualifications, validation of decisions and authentication of results
Maintained individual admission database, provided statistical information as required
Promoted and participated in range of on-campus and off-campus admission related events and conversion activities, in order to expand the prospective pool of undergraduate and graduate students to meet recruitment targets.
Liaised with Registrar’s office and ensure that all prospective applications comply with entry requirements and admission standards
Liaised with human resource department to ensure the correct procedures are followed when dealing with students requiring visas
Liaised with scholarship committee and finance department to award scholarships and financial aid.
• Turning complaints into opportunities
• Responding to all requests for information/enquiries quickly
• Recording details of all inquiries, comments and complaints
• Solving customer service problems
• Keeping track of all team deadlines and targets
• Logging, processing and progress chasing enquiries
• Getting an encouraging feedback from customers on the service they have received
• Handling complex queries and complaints
Having overall responsibility for achieving KPI’s in client management, sales and pipeline activity. Also in charge of implementing changes to help the company reach its full potential, and of increasing businesses market share within existing markets and also successfully penetrating new markets.
• Increase the level of sales and business mix, from corporate clients
• Managed B2B sales, volumes and margins for ISO Certification body across UAE
• Provided innovative sales and marketing programs designed to increase sales and marketing share, enhance employee relations and build customer service and support
• Manage collections, revenues, budgets, sales plan for smooth operations
• Set the target market per area based on market share and potential
• Identify and develop sources of potential clients
• Effectively communicate with clients via telephone, face-to-face and written communication
• Identify potential clients, and the decision makers within the client organization
• Research and build relationships with new clients
• Maintain regular contact with key clients
• Track and record activity on accounts and help to close deals to meet targets
• Meet potential clients by growing, maintaining, and leveraging network
• Participated in different exhibitions and seminars throughout the region to establish the brand
• Effectively communicate with clients to gain commitment to purchase
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives
• Provide time-phased, qualified reports on achievement and activities
• Maintain accurate records of all contacts with clients
• Overcome client resistance/objections to services
• Ensure that data is accurately entered and managed within the company’s CRM
• Handle correspondence related to all selling activities.
Achievements
- Consistently achieved monthly targets
- Annual target by 120%
• Corporate sales of telecom products and services
• Managed range of medium to large clients in the area, up selling and cross selling as appropriate
• Oversaw marketing communications, product management, partnerships, new business development and market research
• Established and implemented sales goals and launched new products
• Analysed economic conditions, business trends and viability of potential markets
• Increased market penetration by effective forecasting and by implementing tactical plans
MBA, Business Management & Marketing Glyndwr University, North East Wales, United Kingdom
BBM, Business Management Garden City College, Bangalore, India
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