Owais Dilbagh

-Owned commercial SaaS accounts end-to-end, turning renewals, retention, and expansion into predictable revenue growth.

-Consistently exceeded revenue and retention targets by solving business problems instead of selling software.

-Turned product demos into revenue conversations by connecting platform capabilities directly to customer goals and operational bottlenecks.

-Identified churn before it happened, protected recurring revenue, and increased customer lifetime value through proactive account strategy.

-Grew account revenue through strategic upsells and cross-sells aligned with changing customer priorities and measurable business outcomes.

-Led high-stakes commercial and renewal negotiations across multiple stakeholders, creating win-win agreements that strengthened long-term partnerships.

-Worked cross-functionally with Customer Success, Product, and Support to remove friction, accelerate adoption, and maximize customer value.

-Treated every customer as a business asset—expanding revenue, reducing churn, and increasing lifetime value at every stage of the lifecycle.

Managed post-sale customer relationships and issue resolution
Target Achievement: Consistently hitting and exceeding KPIs bringing in 10x
sales growth for the company with effective and timely team collaboration and
reporting.
Cross-functional Collaboration: Removing roadblocks with support across all
projects of the company