Assistant Manager- Quality
IBM INDIA PVT LTD
Total years of experience :17 years, 8 Months
1) Managing a team of 10 Quality analyst (8 Accounts)
2) Providing support to QAs and floor by achieving the account metrics
3) Daily/ Weekly Interlocks with Operations on QA performance, quality updates and requirements
4) Fortnightly reviews with Operations with Quality achievement/Updates/Support required/Initiatives
5) Providing assistance to Operations by using the analytical tools and providing solutions
6) Constantly monitoring the QA performance and inputs taken from Operations
7) Drive Continual improvement projects in the team
8) Improving the account metrics by modifying the quality form to match the requirements
Quality Executive