Ozan Deniz Keşan

Managed and executed end-to-end day-to-day business operations and service delivery for an international business.
Directed workforce scheduling, recruitment, and service delivery activities.
Oversaw budgeting, procurement, vendor coordination, and operational planning.
Monitored business performance and customer satisfaction to support operational efficiency and sustainable growth.

Managed 24/7 customer operations within a high-volume environment while ensuring service continuity and operational performance.
Developed and monitored KPI and SLA frameworks to evaluate operational effectiveness.
Conducted operational reviews, root cause analyses, SWOT assessments, and performance evaluations.
Designed and implemented SOPs to standardize workflows and improve operational consistency.
Prepared executive-level operational reports and performance analyses for senior management.

Delivered customer support services within a highly regulated fintech environment.
Supported quality monitoring, performance reporting, and continuous improvement initiatives.
Collaborated with compliance teams on KYC and AML operational processes.

Delivered customer support in accordance with global service standards and SLA requirements.
Utilized CRM platforms and customer feedback data to support service improvement initiatives.

Supported daily operations, guest experience management, and sales performance monitoring.
Prepared operational and commercial reports to support business decision-making.