Customer Service Representative
Xceed Contact Center
Total years of experience :18 years, 0 Months
•Receiving calls from Canadian customers.
•Help them in their bill’s details, their services, solving problems.
•Sale some services served by the company which are
o(TV, cell phones & internet).
•Make calls to follow up services after sales
•Responsible for managing ongoing relationships with the hotels.
•Ensure optimum service standards and drive usage & revenue.
•Regular visits to hotels for familiarization & training (Network Management System NMS : Freedom, MLCBB, NIMS, IBIS and using the Internet Service for the Staff and Guest).
•Generate monthly reports for hotels with hotel support team (based in Philippines).
•Maintain and grow current revenue streams in guest rooms, meeting rooms, business centers and pre-paid cards.
•Plan and execute new hotel launches and software migration
•Conduct regular audits in hotels.
•Market intelligence and market information.
Account management (B to B)
•Managing North African Resellers Accounts (SAP&CAT applications).
•Setting quarterly plans for target achievement.
•Developing the accounts to upgrade in their Intel Membership Tier.
•The link between Customers (IIP) & Intel.
•Giving best solutions for customers’ business.
•Managing customers’ sales with the authorized distributors.
•Handling customers’ queries & providing dedicated Customer service.
•Providing customer service via online chat tool, For EMEA, by French and English language.
Tasks including but not limited to)
•Receiving calls from Canadian customers.
•Help them in their bill’s details, their services, solving problems.
•Sale some services served by the company which are
o (TV, cell phones & internet).
•Make calls to follow up services after sales
• Contact with Belgium customers in many French projects to sale them many products.
• Mobile phone, games product with high quality.
* 2004 till 2005 Faculty of Law – University of Paris 1 Pantheon -Sorbonne. “Master 1”- International Business Law. * 2003 till 2004 Faculty of Law – University of Paris 1 Pantheon -Sorbonne. Bachelor of Law * 1998 till 2005 Faculty of Law-Cairo University. Bachelor of Law * 1998 till 2002 Faculty of Law – University of Paris 1 Pantheon –Sorbonne. Diploma in General University Studies of Law