Desktop Support
Tri
Total years of experience :17 years, 5 Months
Continental, Cape Town, Desktop Support, 2 years.
Basically, I was on standby (with full pay) for 2 years. The easiest job I have had. They called me onto client sites twice in 2 years. To perform desktop duties, including PC rollouts, OS upgrades and general PC support to the end-user. Working within a Windows 7 environment. Office
Desktop support duties to 3 Buildings in Media CityUK, Salford. Part of 9-man technical support team. Functions included Windows 7 & XP OS support. MacBook Pro hardware support. Software support of OSx & iPhones. HP laptops, workstations, desktops & printer hardware support. Pull printing support. Migration of user profiles - XP to W7 in AD. Software deployment etc. in SCCM. Active Directory Administration on Server 2003/8. All software & hardware issues associated with desktop support. RfL: Return to SA. Contact: Stephen Lester, Team Leader, Tel: +441618360145 Stephen.Lester@bbc.co.uk stevelester612@gmail.com (Contact for referral)
MEDIA24, Cape Town,
2 years. Overseeing desktop duties & lead of 3 IT technicians at NPA. 250 users. Maintaining standards and SLA’s. Environment of Windows Server 2003, OS: XP with Office 2003. HP computers & Brother printers. RfL: Client did not renew contract with DCX. Contact: Andre Delport, Tel: +27123487555.
duties to 3 Buildings in Media CityUK, Salford. Part of 9-man technical support team. Functions included Windows 7 & XP OS support. MacBook Pro hardware support. Software support of OSx & iPhones. HP laptops, workstations, desktops & printer hardware support. Pull printing support. Migration of user profiles - XP to W7 in AD. Software deployment etc. in SCCM. Active Directory Administration on Server
, 3 years.
Based in Ireland. Deploy Windows XP image - Altiris. Management of Compaq server’s incl. backups. Implement VPN between Ireland & UK sites. Wireless, ADSL installs. Remedy Calls monitored by strict SLA. Sole User support: 80 users; MSOffice, SAP, SPA, Citrix. RfL: Return to SA. Contact: Dave Stephenson, Tel: +441256355011 (Basingstoke office)
, 1 year.
Rollout of new equipment (Dell and Compaq), install & maintenance of XP. Support to 80 staff over 4 sites. SLA monitoring through Remedy. MS Office & company specific apps incl. Visio, Sun, Context. Exchange 5.5, Citrix, 2000 server admin. Daily backups - Arcserve. RfL: Return to Ireland Contact: John Thompson, Tel: +44208 6827410.
C&W: Maintaining Exchange 5.5, Windows 2K servers. Sole Desktop support for 50 users. Windows software environment. Services relating to replacement, installation and configuration. Troubleshooting (Dell, IBM, and Compaq) computers & printers (HP, Lexmark & Kyocera), servers (Compaq). Some Backups duties - Arcserve.
Bull-Cara: Driving around to clients sites, performing desktop duties. Collecting and inserting backup tapes. RfL: Compassionate reasons. Contact: Martin Phelan or Derek Ashmore, Tel: +35314040562
Standard 10 (Grade 12)