Assistant Administrator
Petrotech Enterprises FZE
مجموع سنوات الخبرة :8 years, 11 أشهر
Promoted to Administrator position, based on my influencing and knowledge building skills which were proven and fine tuned during my previous roles with this company.
Key Responsibilities:-
• Short listing job applications, arranging interview dates, keeping records of employees personal and emergency contact information. Also forwarding employees work performance and promotion reports along with their biometric payroll data to the finance department.
• Organizing training seminars, conferences, in-house events, meetings, introductory events and farewell events for employees. Also registering selected employees to participate in corporate training events and campaigns to enhance their learning and performance skills.
• Arranging all necessary facilities for international visiting trainers such as visa, hotel stay, transportation and tickets. Also arranging air tickets and hotel bookings for visitors, employees and senior management.
• Working with the HR department for preparation of new and renewal contract documents for Fire and safety, Emirates Post, rented vehicles; and Free Zone entry passes for vehicles and employees. Also preparing documents for renewal or cancellation of employees’ Medical insurance, Emirates ID, Work Permit and Visa.
• Maintaining files and preparing documents for company owned vehicles such as registration or renewal paperwork, workshop maintenance invoices, accident, fine or insurance paperwork, petrol cards etc. Also responsible for forwarding quotations to HR department for purchases of new assets or inventory for the company.
• Handling end to end administration responsibilities such as placing orders for greeting cards, employee badges and ID cards, business cards, brochures, catalogues and newspaper advertisements. This also included seeking quotations, placing orders, coordinating with management to select artwork to be published or delivered.
• Preparing survey questionnaires on behalf of the HR Team, rolling it out to all employees for completion and compiling results for the business. These surveys were used to help the organization identify problem areas and find solutions in order to maintain employee morale and aid staff retention.
Promoted as an Account Receivable Assistant, due to my influencing and negotiating skills with customers which were proven and fine tuned while working as a sales co-ordinator.
Key Responsibilities:-
• Responsible for the end to end service from preparing, filing and dispatching invoices to customers along with the delivery notes and purchase order by co-ordination with the logistics department or courier service.
• Approaching customers for collection of due payments through regular follow ups and by sending statements of account. Adjusting payments received by cheque or bank transfer against invoices, arranging payment collection through co-ordination with logistics department or courier service and preparing weekly reports on the payment status.
• Adding new receivable accounts in the relevant ERP system for new cash or account customers - this would include their contact details, trade license information, credit and payment terms; and sales persons name.
Promoted within a short time frame from my previous role due to my quick learning skills and in-depth product knowledge.
Role involved end to end dealing of sales orders - from point of order enquiries to delivery and after sales support.
Key Responsibilities:
• Receiving customer enquiries, checking stock availability, preparing and sending the product detail catalogue and quotation to customers (as per approved pricelist). Following dispatch sending the signed delivery note along with customer purchase order to the accounts department for invoicing.
• Co-ordinating with the import department for quoting of international customer prices and availability terms of products that maybe out of stock in house. Also ensuring that required documents (shipping invoices, packing list and product certificates) are prepared to ensure the customer receives the product delivery within the promised time frame.
• Co-ordinating with the warehouse manager to arrange the product and forwarding relevant documents to logistics department for timely dispatch to customers. Also preparing regular sales reports and submitting them to the manager.
• Sending enquiries for locally purchased products and comparing quotations, preparing purchase orders, arranging for collections and co-ordinating with the warehouse department for stock entries.
Started working with the company, dealt with customer related enquiries and service complaints and reporting to management.
Key Responsibilities:-
• Being the first point of contact for all customer and employee queries, answering phone calls and directing queries that could not be resolved at first point of contact; and arranging appointments for sales persons visit to customer and vice versa.
• Maintaining accurate records of customer contact details to be used as back up for sales teams as well as for sending invitations to seminars and events that would help build customer loyalty and enhance business relationships.
• Researching potential new customers and sending them introductory brochures and catalogues by post or email. Forwarding the received inquires to the relevant sales person by co-ordinating with the manager.
• Completing daily administration tasks such as placing orders for required stock of office stationery and submitting their bill details to accounts department. Also collecting petrol bills for employees and submitting them to Accounts department.
A Leading Jewellery wholesaler and retailer of gold ornaments based in Sharjah and Abu Dhabi.
Key Responsibilities:-
•Taking note of orders customer orders for exclusive ornament designs and forwarding them to the goldsmith for manufacturing. Also buying used gold from customers and processing the purchase in line with the local police laws.
•Helping the company increase customer satisfaction, loyalty and repeat business by regularly contacting customers for feedback on service; acting on any queries raised and attending inbound customer calls.
•Dealing with retail counter sales of ready made jewellery to walk in customers by showing them the ornaments, providing total price by calculating the making charges, gold rate and ornament weight; issuing invoices through the system and arranging for packing as per customers requirement.
•Maintaining and compiling daily records of pre and post sales stock; and passing relevant data entries to reconcile all transactions and cash at the end of day. Submitting weekly sales and inventory reports to management.
•Preparing sales invoices and delivery notes for retail customers and issuing local purchase orders for wholesalers to purchase ornaments in bulk. Also ensuring that all deliveries received are in line with expectations; and delivery orders are dispatched within the allotted time frames.
My Degree includes the following Modules:- 1). Business Research Method 2). Consumer Behavior 3). Commercial Law (Scotland) 4). Project Management 5). Marketing Communication 6). Operation Management 7). Strategic Management 8). Critical Approaches to Management 9). Business Environment 10). Managing Financial Resources and Decisions. 11). Organizations and Behavior 12). Marketing Principles 13). Aspects of Contract and Negligence for Business. 14). Business Decision Making 15). Business Strategy 16). Research Project 17). Personal and Professional Development 18). Working and Leading People 19). Marketing Intelligence 20). Advertising and Promotion in Business 21). Marketing Planning 22). Human Resource Management 23). Human Resources Development 24). Employee Relations