Pallavi Kandalkar Kandalkar

• Partner with founders to lead strategy and business operations for a GRC SaaS platform supporting 150+ enterprise client environments across 20+
compliance frameworks (ISO 27001, SOC 2, GDPR, HIPAA, PCI DSS, RBI CSF, DPDPA), coordinating a 35-member cross-functional team across sales,
implementation, customer success and delivery.
• Established KPI governance, business review mechanisms, forecasting processes and executive reporting frameworks that improved operational visibility
and leadership decision-making.
• Built GTM and revenue operations frameworks — pipeline governance, forecasting, pricing operations and partner onboarding — improving visibility
across 100+ active opportunities and customer engagements.
• Designed onboarding, implementation and customer success operating models, supporting standardised implementation cycles of 2-4 weeks.
• Developed 20+ SOPs and implementation playbooks, creating scalable governance standards for the 35-member organisation.

• Co-founded and scaled a multi-channel consumer brand from concept to INR 500K+ monthly revenue, owning full P&L across pricing, forecasting,
procurement and channel strategy.
• Built and led a 25+ member organisation from scratch, establishing hiring processes, KPI frameworks and operating cadences.
• Improved contribution margins by 18% through profitability and demand-forecasting models, and cut onboarding cycle times 3x.
• Developed scalable sourcing, fulfilment and channel-expansion strategies supporting growth across Amazon, Blinkit(Q-Commerce), B2B and corporate
gifting channels.

• Led end-to-end design and global implementation of infrastructure transformation programs across APAC, EMEA, the Middle East and North America,
managing 10+ direct reports and coordinating 50+ cross-functional stakeholders.
• Owned implementation planning, BOM development, procurement coordination, vendor management, testing and structured handover for enterprise
clients.
• Consolidated 12 regional delivery workflows into one global operating model, improving delivery efficiency 10-15% and significantly reducing client
escalations.
• Improved on-time delivery by 25% and reduced operational costs 15%+ through governance improvements and resource planning across multi-region
programs.

• Managed enterprise network infrastructure operations within a 30+ member global operations team, maintaining 99.9% platform uptime.
• Led process improvement initiatives delivering 11% year-over-year productivity gains.
• Supported network solution design, implementation planning, incident management, and service delivery for enterprise customers.
• Collaborated with engineering and operations teams to improve service performance and operational efficiency.