Airport Service Agent
Emirates Airline
مجموع سنوات الخبرة :2 years, 7 أشهر
• Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.
• Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates. Handled the passengers in a friendly and efficient manner.
• Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers.
• Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of flights.
• Deliver an efficient service at the transfer desks for arriving EK passengers who are connecting to another EK / OAL flights.
• Greet and answer customer queries.
• Effectively educate and guide the customers to enhance the usage of bank's alternative delivery channels.
• Continuously reconcile inventories and undelivered items (cards, pin mailer, Cheque book, etc), and oversee delivery to account holder towards aiming to exceed customers' expectations and enhance their satisfaction up to the pre-decided levels.
• Manage the wait time of branch platform area with friendly interaction with the customers to track the service indicator.
• Handle all walk-in customers at the branch by either directing them to appropriate counter or by resolving their inquiries.
• Cross sell bank's products to walk-in customers through proactive approaches.
• Provide basic information on all products/services.