Pamishetty Vinod Kumar

Handling high profile customers and providing proactive, end to end resolutions.
Ensure customer follow-up all the time.
Providing clients with a coast estimate and schedule of proposed travel,
Assist in group booking by calling airline group department

Work with clients to develop, coordinate and implement travel program agendas and itineraries,
Working on a variety of projects day to day,
Fellow up on airline quotes provided to clients by travel consultant,
Manage group and individual flight reservations using Galileo and Amadeus

Make professional, accurate, cost effective travel arrangement for clients while providing customer
service.
Booking international reservations for air and hotel arrangement and working with consolidators to
obtain the best commission.
Consolidate existing customer base while building a new customer base

Answering calls professionally to provide information about the products & services.
Ensuring timely & professional responses to all complaints, request and queries received.
Help in resolving the customer queries & taking requests.
Keeping record of customer interactions & transactions, recording details of inquiries, complaints and
Comment as well as actions taken.
Selecting and explaining the best solution to solve the problem and adjusting follow up to ensure timely
resolution