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Pamishetty Vinod Kumar, Customer Service Associate

Pamishetty Vinod Kumar

Customer Service Associate·IGT SOLUTIONS

India

Diploma, Aviation And Technology

Work experience

Total years of experience: 8 years, 5 months

Customer Service Associate

April 2021 - Present

IGT SOLUTIONS

Pune, India

April 2021 - Present

Handling high profile customers and providing proactive, end to end resolutions.
Ensure customer follow-up all the time.
Providing clients with a coast estimate and schedule of proposed travel,
Assist in group booking by calling airline group department

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Ticket Reservation Agent

December 2019 - April 2020

Creative Tours and Travels

Hyderabad, India

December 2019 - April 2020

Work with clients to develop, coordinate and implement travel program agendas and itineraries,
Working on a variety of projects day to day,
Fellow up on airline quotes provided to clients by travel consultant,
Manage group and individual flight reservations using Galileo and Amadeus

Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Customer Service Representative

October 2017 - August 2019

Quess Crop (TBSS)

Hyderabad, India

October 2017 - August 2019

Make professional, accurate, cost effective travel arrangement for clients while providing customer
service.
Booking international reservations for air and hotel arrangement and working with consolidators to
obtain the best commission.
Consolidate existing customer base while building a new customer base

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Customer Service Representative

May 2016 - March 2017

Aegis

Hyderabad, India

May 2016 - March 2017

Answering calls professionally to provide information about the products & services.
Ensuring timely & professional responses to all complaints, request and queries received.
Help in resolving the customer queries & taking requests.
Keeping record of customer interactions & transactions, recording details of inquiries, complaints and
Comment as well as actions taken.
Selecting and explaining the best solution to solve the problem and adjusting follow up to ensure timely
resolution

Company industry:
Technical Maintenance & Repair
Job role:
Customer Service and Call Center

Education

3 steps aviation

March 2021

March 2021

Diploma, Aviation And Technology

India

GPA (rating): Very good

GPA (rating): Very good

ISBM UNIVERSITY

August 2020

August 2020

Bachelor's degree, Art History

India

GPA (rating): Good

GPA (rating): Good

Avion Academy

December 2019

December 2019

Diploma, IATA GDS AMADEUS

India

GPA (rating): Very good

GPA (rating): Very good

Omega Junior College

April 2013

April 2013

Higher diploma, Economy

India

GPA (rating): Good

GPA (rating): Good

Railway boys High school

April 2010

April 2010

High school or equivalent, Secondary Education

India

GPA (rating): Good

GPA (rating): Good

Skills

Galileo
Intermediate
Galileo
Intermediate
Amadeus
Intermediate
Amadeus
Intermediate
Ms office
Intermediate
Ms office
Intermediate

Languages

English

Expert

Hindi

Expert

Telugu

Expert

Tamil

Beginner

Training and Certifications

Certifications
NCC
Jul 2008
IATA GDS AMADEUS
Dec 2019

Hobbies and interests

photoshoot
Pencil Sketch