Senior Career advisor
Monster
Total years of experience :6 years, 2 Months
Global leader in online career management and recruitment solutions.; (Sales & Marketing-India & Gulf Team)-Reporting to Head of the process.
Worked in B2B & B2C campaign, Field Sales & Direct sales dealing with the clients in India, US, UK, Asia Pacific and Gulf Markets.
Senior Associates in driving the numbers on daily note.
Product Management, Space Selling, Brand management, Promotion & implementation of marketing strategies to achieve desired sales & targets.
Analyzing business potential, conceptualizing and forecasting monthly targets.
Supervising routine sales and sales promotion activities.
Manage the reporting across goals/objectives and new initiatives.
Ensure strong process adherence across achieving sales target..
Resolve and / or escalate any conflicts within team members.
Identify and share best practices among team members.
Implementing new streams for revenue growth and maintaining relationships with Customers to achieve repeat/ referral business.
Customer Service & Retention:
Provide world class customer service; attend their immediate queries/ complaints regarding service levels and resolve customer complaints.
Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels.
Accomplishments:
Successfully exceed the team targets every quarter and gained many rewards, awards and certifications from management.
Got company shares for being Exceptional performer in the process.
See examples
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Prepare and issue of purchase orders ensuring correct coding.
Follow-up with vendors to ensure timely deliveries.
Keeping request's informed of progress of their requests
Handling follow ups from vendors and internal clients on invoice payment.
Analyzing Purchase requests.
Managing/ updating vendor catalogs within the GSK market place.
Assisting GSK users to raise Purchase requisitions in ARIBA, eSP.
Negotiate with the supplier to get better price.
Following the Process map and evaluating PCD’s (Price Check Discrepancies)
Maintain Supplier information.
Tracking the no of the non catalog change orders VS catalog change orders
Job profile includes process training, process development, Team motivation and Meeting the regular targets.
Resolving Quires raised by customer and Agents.
Regular interaction and discussions of business proposals with clients.
Developed a new process for new projects in the center
Job profile includes process training, supervising and maintaining Agents sales reports.
Sending RFQ’s
Handling over escalations from junior level agents and taking customer through the complete product.
Marketing the client’s products and services to the customers.
Motivating the team to achieve the targets in sales.