Teller
First National Bank
Total years of experience :4 years, 11 Months
Collection
Service & Sale
Service Advice & Supervisor
Responsible for own Department ensuring it is well stocked, neat and tidy.
Training new starters.
Handling cash and card payments.
Gain knowledge and experience to be able to advise and answer customer’s questions.
I went on teller training to learn how system works.
Service & Sale and Collection :
Maximising Company profits by promoting and selling additional products to customers.
I went CSR’S Academy training for three months.
I went learn how to service the customers.
I went learn how to sale the bank product to the customer.
Identifying customer’s needs with the aim of; offering them right products, ensuring 100% customer satisfaction and profit.
Maximising Company profits by promoting and selling additional products to customers needs wants.
Achievement of net profit growth for business.
Manage the growth of active customer account base to increase clients base.
Provision of an efficient administration service through careful and
timeous planning, reporting and updating of all related information.
Provide accurate and reliable sale statistice .
REFERENCES & EXPERIENCE
‘Street fighting’ - A term used when approaching prospective customers passing the shop during quiet periods.
Train new starters.
Dealing with customer’s queries and complaints effectively and efficiently.
Service Advice & Supervisor:
Communicating updates to other Colleagues after attending training or meetings.
Identifying customer’s needs with the aim to sign them up to the right mobile phone package ensuring 100% customer satisfaction.
Dealing with customer queries and complaints effectively and efficiently on bank floor and email.
Gain knowledge and experience to be able to advice and answer customer’s questions on mobile phones.
Assist with shop floor displays and merchandising on a monthly basis.
Dealing with customer’s queries and complaints effectively and efficiently.
identifying customer’s needs with the aim to sign them up to the right mobile phone package ensuring 100% customer satisfaction
Gain knowledge and experience to be able to advise and answer customer’s questions on mobile phones, packages and terms.
Handling cash and card payments.
Dealing with customer’s queries and complaints effectively and efficiently.
Ensuring daily and monthly targets are met
Maximising Company profits by promoting and selling additional products to customers like hands free kits, Insurance etc.
Communicating updates to other Colleagues after attending training or meetings
Train new starters
Assist with shop floor displays and merchandising on a monthly basis.
Send off mobile phones for repairs and ensuring they reach customer as agreed.
‘Street fighting’ - A term used when approaching prospective customers passing the shop during quiet periods
Stock taking
Merchandising
Handling cash and card payments
Arranging shop displays
Dealing with customer queries and complaints
Responsible for own Department ensuring it is well stocked, neat
and tidy.