Pankaj Sahotra, Assistant Manager-IT

Pankaj Sahotra

Assistant Manager-IT

Capital Small Finance Bank

Location
India - Amritsar
Education
Master's degree, IT
Experience
17 years, 6 Months

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Work Experience

Total years of experience :17 years, 6 Months

Assistant Manager-IT at Capital Small Finance Bank
  • India
  • My current job since February 2018

Now working as a AM-IT in Bank. Handling Entire Region of Bank. Implementation of systems including site surveys, documentation, supervision of physical installation of systems, Configuration of network, configuration of ATM Machine, Supervision of connectivity of PBX CCTV & security System, configuration of LAN and WAN network.Providing on site and online technical support to Users.

Customer Support Engineer at DHII Health Tech Pvt. Ltd
  • India - Amritsar
  • November 2014 to January 2018

Bilingual Network Administrator offering in-depth understanding of IT infrastructure areas, particularly IT network integration.
Detail-oriented Self-starter with demonstrated success in initiating, tracking, reporting and closing projects.
Highlights
Installations & Configuration of Cisco Routers. Installation & Configuration of Server 2003/2008.
Installation & Configuration of Switches (Layer2/3). Installation & Configuration AD services, DNS,
Installation & Configuration of Nortel MSS 7480 DHCP, IIS, FTP Server etc.
(Multi Service Switch). Installation of Exchange Server 2003/2007 as well
Installation Firewall Cyberoam UTM. As Outlook 2003/2007 Configuration.
Installation & Configuration of Network printers Installation & Configuration Domain structure as well
(Like Xerox 3121, Toshiba E232, and Canon IR2200 & HP’s) as assign all kind of security etc.
Installation of Dot Matrix Printer & Other Peripherals) Troubleshooting of OS XP to Win10.
Accomplishments
Managed and maintained a WAN running on 12 Nortel Multiservice Switches. Served as Network Engineer for department’s LAN
consisting of approximately 200 workstation, 8 servers within station. Also Managed Voice & video Part for Department

Customer Support Engineer at 24 Info Tech
  • India - Amritsar
  • August 2012 to October 2014

• Implementation of systems including site surveys, documentation, supervision of physical installation of systems.
• Configuration of network, configuration of ATM backbone network for voice, data, video, configuration of connectivity of PBX and multiservice switches, configuration of LAN and WAN network.
• Providing on site and online technical support to client.
• Maintenance of systems by monitoring alarms using MDM (Multiservice data manager).
• Responsible for after sales support and ensuring 100% uptime of the network.
• Co-ordination with project manager and team leader for smooth functioning of project.
• Managing 12 Location WAN Network.

Resident Engineer at SpancoTelesystem & Solution Ltd
  • July 2010 to July 2012

Implementation of systems including site surveys, documentation, supervision of physical installation of systems.
* Configuration of network, configuration of ATM backbone network for voice, data, video, configuration of connectivity of PBX.
* Providing on site and online technical support to client.
* Maintenance of systems by monitoring alarms using MDM (Multiservice data manager).
* Responsible for after sales support and ensuring 100% uptime of the network.
* Co-ordination with project manager and team leader for smooth functioning of project.
* Providing Desktop Support install & Configure New Hardware as well as Network printers.
* Deployment of security patches & Daily updates Anti viruses as well as Auditing of users PC & Laptop.
* Troubleshooting of Media side like Handling with BSNL and other ISP’s.
* Troubleshooting of Cyberoam Firewall UTM Creating new policies.
* Watching some others equipment likes CSU/DSU, Optimux, and Small EPABX etc.
* Managing 12 Location WAN Network

Zonal System Support Engineer at CMS Info System Pvt. Ltd
  • India
  • November 2006 to June 2010

Managing 28 Engineers Team and Calls, Venders & user Management.
* Management of User accounts & Profiles. Installing & Troubleshooting of MS Outlook2003.
* Maintain MIS Of North Region & Also Manage Calls Of North Region.
* Installation of new desktop, laptops and maintenance.
* Installation, configuration and maintenance of client lotus notes 6.05.
* Deployment of security patches & Daily updates Anti viruses.
* Installation and maintenance of local printer and network printer.
* Handling Local LAN, Router, Switches and Maintenance of Thin Client PC’s & Laptops.
* Installation of new Thin Client, laptops and maintenance.
* Installation, configuration and maintenance of client lotus notes 6.05.
* Installation and maintenance of local printer and network printer.
* Handling Citrix Issues like Session Problem, Hang-up etc.

Education

Master's degree, IT
  • at Distance Learning Symbiosis Pune
  • January 2015

SMU Distance Learning Dharamshala, Himachal (India

Bachelor's degree, IT
  • at Distance Learning Symbiosis Pune
  • January 2015

SMU Distance Learning Dharamshala, Himachal (India

Bachelor's degree, IT
  • at Distance Learning Symbiosis Pune
  • January 2015

SMU Distance Learning Dharamshala, Himachal (India

Bachelor's degree, Computer Application
  • at CCS University
  • January 2003

courses: CCNA (Cisco Certified Network Associate) (Expired) * MCST (Microsoft Certified System Technician) * MCSA (Microsoft Certified System Administrator) * MCP (Microsoft Certified Professional)

Specialties & Skills

Windows Support
ATM networks
Desktop Support
Nortel switches
AUDITING
COMPUTER HARDWARE
CUSTOMER RELATIONS
DOCUMENTATION
MANAGEMENT
NETWORKING
TROUBLESHOOTING

Languages

English
Beginner