Senior Analyst
hcl,noida
Total years of experience :3 years, 2 Months
• Support experience of HP Data protector administration skills (L1 Support)
• Maintaining backup availability as per Service Level Agreements (SLA)
• Performing regular system maintenance, including Incident solving, Change implementation, Patch management, Analyse/solve performance and security issues Complex backup scheduling
• Creating and using disk based recovery points to recover full systems
• Back up and recover individual files and folders.
• Backup/restoration (DR) of Unix/ Windows Host
• Backup/Restore for Oracle/SQL/VMware/NDMP
• Managing Internal Database of HP Data protector
• Providing On call support as required and handle technical escalation
• Also have working knowledge of Operating Systems such as Windows 2000, 2003 and 2008.
• Strong ITIL concepts (Incident Management, Problem Management, Change Management).
• Communication with users - Updates on Incident\Problem\Request progress and notifying them of impending changes or agreed outages, etc.
• My contribution is towards Installing all new hardware, systems, and software for networks.
• Plans and supports network and computing infrastructure.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Create new user accounts on the AD(Active Directory).
• Disable user accounts for x-staff (Remove Password)
• Password reset service.
• Creating and routing of tickets related to Active Directory issues.
• Monitors system performance and implements performance tuning.
• Manage user accounts, permissions, email, anti-virus, anti-spam.
• Helped in configuring outlook 2010.
• Worked with process “Netgear”, job profile includes Hardware and Software Troubleshooting of various networking devices which includes Routers, Switches, Hubs, Print Servers, Access Points and Wireless adapters.
• Hardware and Software Troubleshooting dealing with Windows XP, Vista, Windows 7 and Apple Mac.
• Configuring various Access points in repeating and bridging mode to enhance wireless range.
• Networking Troubleshooting which includes mapping LAN, WAN environment via routers and switching.
• Full support for firewalls, firewall wireless print servers through remote administration and Port forwarding issues, switches and power line devices.
• Taking Escalations.