Reservation & Ticketing Consultant
KLM Royal Dutch Airlines
مجموع سنوات الخبرة :5 years, 10 أشهر
Roles and Responsibilities:
• Ticketing - Issuance & Re-issuance of tickets using Amadeus for KLM, Air France and Delta Airlines
• Issuance of Agent Discounted tickets
• Group Booking - Handling group bookings using special tool 'Tigre'
• Handling refund for tickets for KLM and partner airline Air France
• Explained airline policies regarding purchases cancellations and transfers
• Web Support - Handling online bookings and e-mails
• Selling Ancillary Services - Upgrades, Additional baggage, Special Seat, Unaccompanied Minor Service
• Explained airline policies regarding purchases cancellations and transfers
• Train new agents on procedures for Group booking, web handling, ticketing
• Ofered discounts and special deals when authorized to do so