Account Manager
Booking.com
Total des années d'expérience :17 years, 2 Mois
Description and main duties:
• Creation of business plans
• Visit of important hotels in the assigned regions
• Support Booking.com BV’s strategy for hotel availability and supply within the assigned region
• Promotion of the Booking.com BV brand name and its online reservation services to hotels
• Area coverage
• Inform hotels and advise on allotment, availability and supply
• Rate checks and competitor checks
• Liaison person for hotels to contact when they have questions
• Providing hotels with information and advice by mail and email, including follow-ups
• Follow up on cancellations and evaluations
• Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system
• Support hotels with regards to Booking.com’s system
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels
• Check statistics in the control room and follow up
Key skills and competencies:
• Market analysis
• Business planning
• Account management
• Presentation skills
• Knowledge of customers’ needs
• Successful results track
• Time management and deadlines respect
• Ability to work effectively under pressure
• Capacity to work independently within a structured team
• Objections and conflicts dealing
Description and main duties:
• Short and mid-term budgeting and planning
• Weekly and monthly managerial reporting
• Assessment of commercial KPI’s through SKU’s profitability
• Definition of potential areas of improvement and costs reduction
• Liasion with main cost centers of the company
• Liasion with the headquarter
• Economic and financial analysis for potential due diligences
• Market analysis (competitors, products portfolio, alternative products, trend scouting)
• Definition of a KPI’s system for a constant monitoring of company performances
• Business planning
• Analysis of several sources to produce timely, accurate and insightful business intelligence presentations
• Liaise with almost every company division when involved in specific analysis, studies or projects