paramesh kandhan

Cloud Solutions Engineer with expertise in AWS Cloud services and experience in integration with Microsoft Teams, Jira Service Management, and monitoring tools like Site24x7. The ideal candidate will be responsible for managing and implementing cloud-based solutions, creating automation workflows in Jira, and developing integrations between various platforms to enhance business processes and system performance.

AWS:
Manage AWS services such as EC2, S3, Lambda, IAM, CloudFormation, and RDS.

Jira Service Management:

Develop and configure custom workflows in Jira Service Management for streamlined incident, change, and problem management.

Automate processes in Jira, including issue creation, assignment, and resolution.
Integrate Jira with other tools and platforms to automate and enhance service management.

Integration with Microsoft Teams:

Develop integrations between AWS services, Jira Service Management, and Microsoft Teams to streamline communication and incident management workflows.

Leverage Microsoft Teams for real-time notifications, updates, and collaboration.

Monitoring with Site24x7:

Implement and manage Site24x7 integration for continuous system monitoring and alerting.

Develop custom monitoring scripts and dashboards to track system health and performance.

Proficiency in AWS Cloud services (Intermediate level).

Experience in integrating AWS with third-party tools, particularly Microsoft Teams and Jira Service Management.

Strong hands-on experience with Jira automation, workflows, and dashboard creation.

Familiarity with monitoring tools, particularly Site24x7.

Knowledge of scripting languages (e.g., Python, Bash) for automation purposes.

Processed and reconciled customer payments, ensuring accuracy in billing and account records.
Handled invoice generation, payment follow-ups, and resolved billing discrepancies.
Maintained financial data in ERP systems with high attention to detail and confidentiality.
Collaborated with cross-functional teams to improve collections and reporting workflows.

Skilled in managing hardware and software resources to meet service objectives, including inventory management, procurement, and software lifecycle management.

Network Troubleshooting:
Adept at monitoring the health and performance of legacy servers, routers, and networking equipment, as well as online billing services to support the operations of regional data centre's.

Hardware Troubleshooting:
Proficient in resolving both physical and logical issues in computer hardware, ensuring that systems run smoothly and efficiently. Skilled at testing hardware components, identifying and rectifying errors, and diagnosing issues to restore optimal functionality.