paripelli vinod

technical support &admin at value labs&lscs

• India - Hyderabad
• November 2012 to November 2015

 Install software and device drivers on standalone computers.
 Test computers peripherals, hardware and software to ensure that they are working appropriately.
 Upgrade software, patches and operatingprinters.

• to

with Value Labs as a Technical Support for 1 year experience.
Key responsibility:
Install software and device drivers on standalone computers.
Test computers peripherals, hardware and software to ensure that they are working appropriately.
Upgrade software, patches and operating systems on a continuous basis.
Install and configure monitors, keyboards and printers.
Determine users’ technical needs and provide them with appropriate solutions.
Analyze network problems and manage preventative maintenance procedures.
Troubleshoot hardware and software problems.
Maintain documentation of technical maintenance procedures carried out.
Explain the role of network applications to the end users.
Install and configure computer networks including LAN and WAN
Install and configure monitors, keyboards and printers
Act as a technical resource in order to assist users with resolving computer issues
Ensure that all computers are secured effectively by installing and updating antivirus software

Worked with LSCS (Large Sized Co-operative Society Limited) as a Staff assistant
For 2 years experience.
Key responsibility:

Updating daily MIS.
Colleting daily and monthly MIS from all the location and presenting it.
One point contact for customers for all banking needs.
Handling walking customers and resolving their queries on the spot.
Handling correspondence by letters and Email, responding to customers queries. request and following up till resolved.
Created daily work updates in Ms Excel Sheet.
Handling walking customers and resolving their queries on the spot.
Handling correspondence by letters and Email, responding to customers queries, request and following up till resolved.
Assist customers in handling their deposits and check payments.
Assist banking personnel in preparing and checking bank documents and statements.