Associate
Pearson VUE
Total years of experience :3 years, 3 Months
Pearson VUE is part of Pearson, the world's largest learning company with more than 35, 000 employees working across the globe. Pearson VUE is headquartered in suburban Minneapolis, Minnesota, with regional offices in the United States, the United Kingdom, Dubai, Australia, India, Japan and China.
•Responsibly handled the clients issues via emails and chats
• Supervised the overall schedule and proper execution of orders management that included presentations, vouchers, data analysis etc.
• Resolved customer questions, issues and complaints through emails and chats
• Developed, implemented and monitored programs to maximize customer satisfaction
• Managed and mentored new customer service representatives
• Perform side by side training of new employees, along with monthly monitoring
• Assist representatives with escalated customer service calls and questions
• Handled the necessary tasks and assignments and maintained proper records and statistics of the organization like processing vouchers as per the requirement of the client through emails
• Monitored the works of other staff members and coordinated them in additional program deliveries
• Planned and prepared necessary documents for the clients
• Manages supply chain and the order management for the team
• Works in a Team of Rewards and Recognition group of the company
• Training the client as per the projects assigned
its subsidiaries form the largest publicly traded debt buyer by revenue in the United States. It has operations and investments in 15 countries.
•Responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function.
•Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files.
•Facilitate verbal and written communication with customers and authorised third parties as required.
•Maintain accurate records on the Company’s internal systems.
•Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management.
•Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues.
•Provide an efficient professional service to both internal and external stakeholders at all times
Customer Services
Wipro’s Business Process Services (BPS) is leading the industry’s game-changing march towards Next Generation BPS by rapidly scaling our capabilities to build a world-class organization. Our culture of excellence is deeply focused on creating business value and measurable outcomes.
•Responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function via emails.
•Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files.
•Facilitate verbal and written communication with customers and authorised third parties as required.
•Maintain accurate records on the Company’s internal systems.
•Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management.
•Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues.
•Provide an efficient professional service to both internal and external stakeholders at all times.
NBC Bearings( CK Birla)
Marketing Executive
NBC Bearings is a market leader in railway parts( Mechanical and electrical)
•Responsible for filling in tenders against the orders in NFR.
•Marketing and sales of product and enquiring the need for new products.
•Maintaining an ethical relationship with the officials and the environment.
•Provide an efficient professional service to both internal and external stakeholders at all times