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Partha Sarati Nag, IT & Network Engineer

Partha Sarati Nag

IT & Network Engineer·Al-Shaheen Est.

Qatar

Bachelor's degree, Computer Science & Engineering

Work experience

Total years of experience: 15 years, 6 months

IT & Network Engineer

February 2026 - Present

Al-Shaheen Est.

Doha, Qatar

February 2026 - Present

• Manage and optimize enterprise network infrastructure (LAN, WAN, VLAN, VPN), ensuring high availability and

performance
• Administer and secure FortiGate firewalls, including policy management, VPN configuration, and threat monitoring
• Maintain and support Windows Server environments (Active Directory, DNS, DHCP, access control)
• Oversee IT infrastructure, including servers, endpoints, and network devices, ensuring reliability and efficiency
• Manage CCTV and surveillance systems (IP cameras, NVR/DVR, storage, and backup operations)
• Configure, deploy, and support POS (Point-of-Sale) systems, ensuring seamless integration with network and business

applications
• Provide operational support for SAP Business One, ensuring system availability and business continuity
• Implement and manage data backup, recovery procedures, and system security controls
• Monitor system and network performance, proactively identifying and resolving issues
• Coordinate with vendors and service providers to ensure timely support and service delivery
Company industry:
Retail & Wholesale
Job role:
Information Technology

IT Engineer

May 2019 - December 2025

Khulaifi & Al-Nuaimi World Infrastructure

Doha, Qatar

May 2019 - December 2025

• Installed, configured, and maintained IT infrastructure including Windows servers, LAN/WAN networks, CCTV systems,
and end-user devices.
• Provided onsite and remote technical support for operating systems, Microsoft 365, email services, printers, and
network connectivity issues.
• Monitored and managed network security, including firewall logs, traffic analysis, VPNs (site-to-site and remote

access), and security policy enforcement.
• Ensured system security, performance, and uptime by proactively responding to alerts and maintaining firewall health.
• Administered Active Directory, including user management, group policies, permissions, and access control.
• Configured and troubleshot network services such as DNS, DHCP, TCP/IP, file sharing, and printing services.
• Maintained and monitored network infrastructure (routers, switches, firewalls, and Wi-Fi) to ensure optimal
performance and availability.
• Implemented and managed endpoint security and antivirus solutions to protect systems and ensure compliance.
• Escalated and coordinated resolution of complex technical issues while managing high-priority incidents effectively.
Company industry:
Civil Engineering
Job role:
Information Technology

IT Support Engineer

November 2022 - December 2022

FIFA World Cup Qatar 2022

Doha, Qatar

November 2022 - December 2022

• Acted as the primary point of contact for end-users, delivering technical support via phone, email, and onsite.
• Managed and resolved IT incidents and service requests related to hardware, software, network connectivity, and

enterprise applications in accordance with SLA requirements.
• Evaluated and prioritized support requests based on impact, urgency, and business needs to ensure timely resolution.
• Diagnosed and resolved technical issues using structured troubleshooting methodologies and advanced diagnostic
techniques.
• Installed, configured, and maintained desktops, laptops, printers, and other IT peripherals.
• Provided support for operating systems (Windows, macOS) and enterprise applications including Microsoft 365 & AD.
• Maintained IT asset lifecycle management, including deployment, tracking, and accurate documentation within ITSM

systems.
• Supported large-scale IT operations, including deployment and decommissioning of IT equipment (bump-in/bump
out) during event activities.
Company industry:
Sports & Outdoor Activities
Job role:
Information Technology

Assistant Manager IT & HR

October 2016 - November 2018

Eastman Technocrafts Ltd.

Dhaka, Bangladesh

October 2016 - November 2018

• Managed and maintained IT infrastructure including servers, networks, CCTV systems, and end-user devices.
• Provided onsite and remote technical support for hardware, software, network connectivity, and enterprise
applications (Windows, Microsoft 365, email systems).
• Administered Active Directory, user accounts, access control, backups, and security policies.
• Installed, configured, and supported Windows operating systems, Microsoft 365 applications, and endpoint security
solutions.
• Configured and troubleshot network services including DNS, DHCP, TCP/IP, file sharing, and printing services.
• Maintained LAN/WAN infrastructure, including routers, switches, firewalls, and wireless networks.
• Delivered first- and second-level support, ensuring timely resolution of incidents in line with service standards.
• Documented technical procedures, troubleshooting steps, and solutions within ITSM systems to improve team

efficiency and knowledge sharing.
Company industry:
Installation & Technical Services
Job role:
Administration

IT Manager

March 2010 - June 2016

Ambia Group

Chittagong, Bangladesh

March 2010 - June 2016

• Led a team of 50+ staff, ensuring efficient operations and high-quality service delivery.
• Directed day-to-day IT operations, providing end-user support and ensuring efficient resolution of technical issues.
• Planned, implemented, and enhanced IT infrastructure to improve system performance, scalability, and reliability.
• Managed installation, configuration, and maintenance of hardware, software, and network systems across Windows,
macOS, and Linux platforms.
• Oversaw server administration, backup strategies, and disaster recovery planning to ensure business continuity.
• Conducted regular system audits to ensure security, compliance, and operational efficiency.
• Designed and maintained IT systems, applications, and databases to support business processes.
• Maintained comprehensive documentation of system configurations, user access, and operational procedures.
• Recruited, trained, and mentored IT staff, building a skilled and high-performing team.
• Identified system inefficiencies and implemented strategic improvements to optimize performance and reduce
downtime.
Company industry:
Real Estate
Job role:
Management

Education

Premier University

November 2009

November 2009

Bachelor's degree, Computer Science & Engineering

Bangladesh

Bangladesh Technical Education Board

December 2004

December 2004

Diploma, Computer Engineering

Bangladesh

Skills

Computer Engineering
Expert
Computer Engineering
Expert
Information Technology
Expert
Information Technology
Expert
IT Administration
Expert
IT Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
System Administration
Expert
System Administration
Expert
Testing
Expert
Testing
Expert
Visual
Expert
Visual
Expert
SQL
Expert
SQL
Expert
Java
Expert
Java
Expert
Mobile
Expert
Mobile
Expert
IT Engineer
Expert
IT Engineer
Expert
IT Support Engineer
Expert
IT Support Engineer
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Customer Service
Expert
Customer Service
Expert
CCNA
Expert
CCNA
Expert
Installation
Expert
Installation
Expert
Desktop Support
Expert
Desktop Support
Expert
Technical Support
Expert
Technical Support
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
ITIL FOUNDATION CERTIFICATION
Intermediate
ITIL FOUNDATION CERTIFICATION
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
Logistics
Expert
Logistics
Expert
Cloud Computing
Expert
Cloud Computing
Expert
Computer Engineering
Expert
Computer Engineering
Expert
Hardware
Expert
Hardware
Expert
Management
Expert
Management
Expert
Backup
Expert
Backup
Expert
System Administration
Expert
System Administration
Expert
Windows Server
Expert
Windows Server
Expert
Sales
Expert
Sales
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Project Management
Expert
Project Management
Expert
Data Entry
Expert
Data Entry
Expert
Accounting
Expert
Accounting
Expert
ICT
Expert
ICT
Expert
CCTV
Expert
CCTV
Expert
Banking
Expert
Banking
Expert
Production
Expert
Production
Expert
IT Project Management
Expert
IT Project Management
Expert
IT Management
Expert
IT Management
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
Networking
Expert
Networking
Expert
Operating Systems (Windows, macOS, Linux)
Expert
Operating Systems (Windows, macOS, Linux)
Expert
Multimedia Role
Expert
Multimedia Role
Expert
Networking Fundamentals
Expert
Networking Fundamentals
Expert
Cloud Services & Email Systems
Expert
Cloud Services & Email Systems
Expert
Mobile & Mac Support
Expert
Mobile & Mac Support
Expert
Good Communication
Expert
Good Communication
Expert
Teamwork
Expert
Teamwork
Expert
macOS Support
Expert
macOS Support
Expert
IT Asset Management
Expert
IT Asset Management
Expert
Graphics Desigining
Expert
Graphics Desigining
Expert
iOS device Support
Expert
iOS device Support
Expert
Remote Support Tools
Expert
Remote Support Tools
Expert
Documentation & Reporting
Expert
Documentation & Reporting
Expert
Hardware & Software Troubleshooting
Expert
Hardware & Software Troubleshooting
Expert
IT Security Awareness
Expert
IT Security Awareness
Expert
Marketing
Expert
Marketing
Expert
Science
Expert
Science
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Electrical
Expert
Electrical
Expert
SQL Server
Expert
SQL Server
Expert
Oracle
Intermediate
Oracle
Intermediate
Training
Expert
Training
Expert
Preparation
Expert
Preparation
Expert
Active Directory
Expert
Active Directory
Expert
Team Leadership
Expert
Team Leadership
Expert
Team Management
Expert
Team Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Data Analysis
Expert
Data Analysis
Expert
IT
Expert
IT
Expert
AutoCAD
Expert
AutoCAD
Expert
Project Coordination
Expert
Project Coordination
Expert
Engineering
Expert
Engineering
Expert
Maintenance
Expert
Maintenance
Expert
Network Security
Expert
Network Security
Expert
WAN
Expert
WAN
Expert
IP Networking
Expert
IP Networking
Expert
IP
Expert
IP
Expert
Telecommunications
Expert
Telecommunications
Expert
Fiber Optics
Expert
Fiber Optics
Expert
Administrative
Expert
Administrative
Expert
Cyber Security
Expert
Cyber Security
Expert
ITIL
Expert
ITIL
Expert
LINUX
Intermediate
LINUX
Intermediate
MAC OS
Intermediate
MAC OS
Intermediate

Languages

Bengali

Native Speaker

English

Expert

Hindi

Intermediate

Arabic

Beginner

Training and Certifications

Certifications
CCNA (Cisco Certified Network Associate)
Introduction to Cybersecurity
Introduction to IoT and Digital Transformation
Networking
IT Customer Support
Network Support and Security
AI Fundamentals with IBM SkillsBuild
Artificial Intelligence Fundamentals
Ethical Hacker
Fortinet Certified Associate in Cybersecurity
Cybersecurity Defense Analyst Career Path
Cyber Threat Management
AWS Cloud Practitioner Essentials
Azure Cloud Services
Microsoft Cloud Support Associate
Microsoft IT Support Specialist
ITIL® 4 Foundation
CCNA (Cisco Certified Network Associate)
Introduction to Cybersecurity
Introduction to IoT and Digital Transformation
Networking
IT Customer Support
Network Support and Security
AI Fundamentals with IBM SkillsBuild
Artificial Intelligence Fundamentals
Ethical Hacker
Fortinet Certified Associate in Cybersecurity
Cybersecurity Defense Analyst Career Path
Cyber Threat Management
AWS Cloud Practitioner Essentials- AWS Training & Certification
ITIL® 4 Foundation in IT Service Management
Fortinet Certified Associate in Cybersecurity
Fortinet Training Institute
Jun 2026
CCNA (Cisco Certified Network Associate)
NVIT
Introduction to Cybersecurity
Cisco Networking Academy
Introduction to IoT and Digital Transformation
Cisco Networking Academy
Networking
Cisco Networking Academy
IT Customer Support
Cisco Networking Academy
Network Support and Security
Cisco Networking Academy
Cybersecurity Defense Analyst
Cisco Networking Academy
AI Fundamentals with IBM Skills Build
Cisco Networking Academy
Artificial Intelligence Fundamentals
IBM
Ethical Hacker
Cisco Networking Academy
Cyber Threat Management
Cisco Networking Academy
AWS Cloud Practitioner Essentials
AWS Training & Certification
Apr 2026

Hobbies and interests

play cricket