Parvez Alam

Provided friendly and professional customer service, helping customers choose suitable products, improving overall shopping experience and handling 80 - 100 customers daily. Processed billing and cash / card transactions with accuracy and efficiency. Supported inventory management, stock replenishment, and product organization. Maintained strong communication with customers and team members to ensure smooth store operations and consistent sales performance.

Coordinated end-to-end logistics and distribution operations, managing 200+ parcels daily with high accuracy and on-time delivery
Maintained detailed shipment records using MS Excel (VLOOKUP, Pivot Tables, data tracking) to monitor dispatch status and improve operational efficiency
Independently handled data entry, documentation, and reporting, ensuring error-free records and smooth workflow
Tracked incoming and outgoing shipments, ensuring timely distribution and route coordination
Streamlined parcel sorting and dispatch processes, improving speed and productivity
Managed billing entries, invoice records, and system updates using computer-based tools
Resolved delivery issues and coordinated with team members to maintain service quality and customer satisfaction
Demonstrated strong organizational and time management skills while working in a fast-paced environment
Supported inventory tracking and ensured proper handling of goods during loading and unloading