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Pascaline Hazvinei  Chipere , Corporate Account Manager

Pascaline Hazvinei Chipere

Corporate Account Manager·Budget Health Medical Aid Society

Zimbabwe

Diploma, Leadership and personal growth

Work experience

Total years of experience: 15 years, 5 months

Corporate Account Manager

July 2024 - Present

Budget Health Medical Aid Society

Harare, Zimbabwe

July 2024 - Present

1. Client Relationship Management
Build and maintain strong, long-term relationships with key corporate clients.
Serve as the main point of contact for client accounts.
Understand clients’ business needs, goals, and challenges to offer tailored solutions.
2. Account Growth and Retention
Identify opportunities to upsell or cross-sell additional products or services.
Develop account plans and strategies to increase client satisfaction and loyalty.
Ensure contract renewals and minimize client churn.
3. Sales and Revenue Management
Achieve assigned sales targets and revenue growth goals.
Negotiate contracts and close agreements to maximize profits while maintaining client trust.
Prepare proposals, quotations, and tenders for corporate clients.
4. Coordination and Internal Liaison
Work closely with internal teams (marketing, finance, operations, and product development) to ensure seamless service delivery.
Communicate client feedback and market trends to relevant departments.
5. Performance Monitoring and Reporting
Track account performance and report key metrics (sales volume, client satisfaction, renewal rates).
Maintain accurate records of client interactions and transactions in CRM systems.
6. Problem Resolution
Handle client inquiries, issues, and complaints promptly and effectively.
Provide solutions that meet both client and company objectives.
7. Market and Competitor Analysis
Monitor industry trends and competitor activities to identify new opportunities or threats.
Advise management on market developments that may impact business strategy.

Company industry:
Other Healthcare Services
Job role:
Sales

corporate driver

January 2024 - March 2025

Zimnat

Harare, Zimbabwe

January 2024 - March 2025

Safely transport executives, staff, and clients to destinations on schedule.

Maintain and inspect company vehicles, ensuring cleanliness and service readiness.

Plan efficient routes and manage travel schedules.

Keep accurate logs of trips, mileage, and fuel usage.

Assist with loading/unloading and provide courteous service to passengers.

Company industry:
Insurance & TPA
Job role:
Administration

financial adviser

July 2023 - March 2025

Zimnat

Harare, Zimbabwe

July 2023 - March 2025

Advise clients on investments, retirement, insurance, and financial planning strategies.

Develop personalized financial plans aligned with clients’ goals and risk tolerance.

Monitor and manage client portfolios, making adjustments as needed.

Ensure compliance with financial regulations and company policies.

Build and maintain strong client relationships to support long-term financial growth.

Company industry:
Insurance & TPA
Job role:
Marketing and PR

Front Office Hostess

October 2022 - June 2023

China Garden Restaurant

Harare, Zimbabwe

October 2022 - June 2023

1. Greeting Guests: Welcome and assist guests upon arrival, creating a positive first impression.
2. Check-In/Check-Out Assistance: Help with guest registration, room allocation, and checkout processes if needed.
3. Reservations Management: Answer calls and emails, take bookings, and update reservation systems.
4. Guest Assistance: Respond to inquiries, provide information about hotel services, amenities, and local attractions.
5. Customer Service: Address guest requests, complaints, and special needs promptly and professionally.
6. Coordination: Liaise with housekeeping, concierge, and other departments to ensure smooth operations.
7. Administrative Tasks: Maintain guest records, manage logs, and handle billing or payments as required.
8. Event Support: Assist with welcoming guests to events, conferences, or banquets hosted by the property.
9. Maintain Lobby Appearance: Ensure the front office and lobby area are tidy, organized, and presentable.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior Teacher

January 2011 - September 2022

Ministry Of Education - Other

Harare, Zimbabwe

January 2011 - September 2022

classroom Management and teaching

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Beyond Success

July 2024

July 2024

Diploma, Leadership and personal growth

Zimbabwe

GPA (rating): Excellent

GPA (rating): Excellent

This program equipped me with essential leadership, communication, and interpersonal skills for both personal and professional development. It focused on self-awareness, goal setting, emotional intelligence, decision-making, and team leadership. Through practical exercises and reflective learning, I developed confidence, problem-solving abilities, and the capacity to motivate and guide others toward achieving shared goals.
View attachment

Insurance Institute of Zimbabwe

October 2023

October 2023

Diploma, insurance

Zimbabwe

GPA (rating): Very good

GPA (rating): Very good

A professional qualification providing foundational knowledge of insurance principles, policies, and regulatory frameworks. The program covered key areas such as underwriting, claims handling, risk assessment, customer service, and financial management within the insurance industry. It developed practical skills in client advisory, policy administration, and compliance, preparing me to effectively support both individual and corporate insurance operations.
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World TESOL Academy

July 2023

July 2023

Diploma, teaching English language to non-native students both overseas and classroom environments

Zimbabwe

GPA (rating): Very good

GPA (rating): Very good

Teaching Certificate – trained in curriculum design, classroom management, and learner-centered teaching methods, with practical experience supporting student engagement and academic development.
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Midlands State University

November 2015

November 2015

Master's degree, Strategic Management and Corporate Governance

Zimbabwe

GPA (rating): Good

GPA (rating): Good

This program provided advanced knowledge and skills in strategic planning, organizational leadership, and corporate governance frameworks. It focused on analyzing complex business environments, developing effective strategies, and implementing governance policies to ensure ethical, transparent, and sustainable decision-making. Through case studies, research, and practical projects, I developed expertise in risk management, corporate accountability, stakeholder engagement, and aligning business objectives with regulatory and ethical standards, equipping me to contribute effectively to organizational growth and responsible leadership.

Midlands State University

November 2010

November 2010

Bachelor's degree, Business And Tourism

Zimbabwe

GPA (rating): Very good

GPA (rating): Very good

A comprehensive business degree specializing in the tourism and hospitality industry, covering key areas such as hotel operations, travel management, customer relations, marketing, and business development. The program combined academic learning with hands-on training in service management, financial administration, and event coordination. Developed strong leadership, communication, and client-service skills essential for dynamic roles in hotels, corporate travel, and customer-facing environments.
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Skills

Large Business
Expert
Large Business
Expert
Sales
Expert
Sales
Expert
Major Events
Expert
Major Events
Expert
Marketing
Expert
Marketing
Expert
Customer Driven
Expert
Customer Driven
Expert
operations
Expert
operations
Expert
emotional intelligence
Expert
emotional intelligence
Expert
team management
Expert
team management
Expert
customer service
Expert
customer service
Expert
Strong communication and interpersonal
Expert
Strong communication and interpersonal
Expert
sales and business development
Expert
sales and business development
Expert
Adaptability in multicultural environments
Expert
Adaptability in multicultural environments
Expert
leadership
Expert
leadership
Expert
training and personal development
Expert
training and personal development
Expert
client relations
Expert
client relations
Expert
events and operations
Expert
events and operations
Expert
Time management and organizational abilities
Expert
Time management and organizational abilities
Expert
Guest Service
Expert
Guest Service
Expert
Business Development
Expert
Business Development
Expert
Negotiation
Expert
Negotiation
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Project Management
Expert
Project Management
Expert
Hospitality
Expert
Hospitality
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
Sales Management
Expert
Sales Management
Expert
Front Office
Expert
Front Office
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
Certificate of Proficiency