Support Engineer
Microsoft
مجموع سنوات الخبرة :12 years, 8 أشهر
increasinglycomplexlevel of problems.
(AD, DNS, DHCP, Print
Service, File Sharing, RadiusAuthentication) byperformingextensive technical troubleshootingaswell as
providingclearanddescriptiveresolutionforthe users.
* Maintainedcustomercommunicationonatechnical andnon-technical level.
* Maintainedthe healthstate andperformance of all managedserversaswell asperformingregular
maintenance tasks.
* Updatedthe technical documentationandthe teamKDBs
a front line to2nd line teamsregardingdifferentinfrastructure, enterpriseandconsumerservices.
* Analyzingthe Incident/Service requests, andhandingoverforthe proper2nd line teams.
courses: IGCSE, EgyptianLanguage School,MuscatOman. Total Grade: 107% PROJECTS AssistedManaging and Implementing * Migrationof 2003 IASRadiusserversto2008 NPSServers * Service handoverprojectof the HPClientAutomationService * Implementationof the RicohPrintingSolutioninVodafone Group ADDITIONAL EXPERIENCE AND CERTIFICATIONS * ITIL Foundation