Operations Administration Officer
National Bank of Abu Dhabi
Total years of experience :12 years, 5 Months
• Supervise and manage branch operations, authorize and verify financial/nonfinancial transactions to spot and rectify errors.
• Ensure customer profiles, deposit placements, cheques, swift messages, fund transfers, foreign exchange related transactions, standing instructions etc are processed accurately.
• Responsible for achievement of satisfactory audit rating by adhering to bank policies and compliance with central bank procedures.AML/Compliance coordinator.
• Assist branch manager to plan/prepare budget and analyze/report variances.
• Scrutinize and submit reports to control expenses, branch performance and balance sheet.
• Manage cash by supervision of tellers, control vault operation to be within insurance limits
• Action dormant, overdrawn accounts, unpresented drafts, electron rejects, edirham transactions, accounts with inward/outward returned cheques and its related reports.
• Reconciliation of foreign currency, inter-branch, general ledger, sundry creditors and debtors, suspense accounts.
• Create deals to cover foreign currency positions with treasury.
• Coordinate the administrative functions in branch to ensure smooth conduct of operations
• Preparing drafts, TT’s and Western Union applications
• Assisting customer for opening bank accounts
• Stop payment & reissuance of transfers
• Customer grievance management and follow up of remittance complaints
• Maintaining records of drafts issued in daily basis
• Handling Customer enquiry for the status of their remittances
• Maintenance and updating of customer database
• Handling Complaints for WSEC (31 Branches) and other Exchanges (Subagents 27) across UAE for Western Union
• Liase with Western Union (USA) for enhancing credits and processing Amendment, Refund and Cancellation
• Security Administrator by liasing with Western Union for maintaining user logins
• Preparing MIS for the Management.
• Handling customer queries and educating the customer regarding the various Investment Opportunities
• Account opening and closures
• Issuance of Demand Drafts and Manager's cheques
• Providing statement of accounts to the customers
• Maintenance of stop payment of cheques
• Hot listing of debit and ATM cards
• Tally of deliverables namely cheque book, debit card, debit pins and welcome kits
• FD premat closure
• Depletion control at state level
• Documentation and Verification
• Preparing MIS for the different product lines
• Achievement of business target desired by the bank