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Patience Manase, CUSTOMER SERVICE REPRESENTATIVES

Patience Manase

CUSTOMER SERVICE REPRESENTATIVES·ZESCO

Zambia

Master's degree, Certificate in Monitoring and Evaluation

Work experience

Total years of experience: 2 years, 1 months

CUSTOMER SERVICE REPRESENTATIVES

January 2017 - January 2019

ZESCO

Dubai, United Arab Emirates

January 2017 - January 2019

• Maintaining a positive, empathetic and professional attitude toward
customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and
complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer
support.
Company industry:
Electric Power Production & Transmission
Job role:
Management

Customer Service Representative

January 2017 - January 2019

ZESCO Limited

Lusaka, Zambia

January 2017 - January 2019

• Provided professional customer support and resolved complaints
• Processed customer applications and service requests
• Maintained accurate customer records and reports
• Supervised junior customer service representatives
Company industry:
Electric Power Production & Transmission

Engineering Chief Administrative manager

January 2017 - January 2018

Flexco

Lusaka, Zambia

January 2017 - January 2018

• Working with the Head of Corporate Affairs to provide media support
for major projects
• Work with the Head of Corporate Affairs to develop an integrated PR
strategy that supports the business
• To work alongside with Communications Management in the external
communications strategies.
• Support senior leaders / leadership teams on messaging and
leadership communications, including internal events, related to
building a performance-driven, values-led culture
• Responsible for working with management and staff to implement this
strategy
• Facilitate the key growth opportunities with the business aligned with
the Good Growth Plan through the stakeholders management.
Company industry:
Mining & Quarrying

Chief Administrative Manager

January 2017 - January 2018

Flexco Engineering Limited

Lusaka, Zambia

January 2017 - January 2018

• Oversaw budgeting support and organizational reporting
• Participated in internal and external audits
• Led recruitment, performance management, and employee relations
• Implemented internal control systems and compliance monitoring
• Supported organizational operations and stakeholder coordination
Company industry:
Oil & Gas

Education

The University of Zambia

January 2021

January 2021

Master's degree, Certificate in Monitoring and Evaluation

Zambia

GPA (percentage): 80%

GPA (percentage): 80%

An A+ student best graduation female from my class
View attachment

The University of Zambia.

January 2021

January 2021

Master's degree, masters of business administration

Zambia

University Of Zambia

January 2021

January 2021

High school or equivalent, monitoring and evaluation

Zambia

University of Zambia

January 2021

January 2021

Master's degree, Administration And Business Administration

Zambia

National Institute of Public Administration (NIPA).

January 2017

January 2017

Bachelor's degree, bachelors of computer science

Zambia

Citizen University

January 2017

January 2017

Bachelor's degree, Computer Science

Zambia

National Institute of Public Administration (NIPA)

January 2014

January 2014

Bachelor's degree, Health And Social Work

Zambia

Munali Girls High School

January 2009

January 2009

High school or equivalent, high school certificate

Zambia

Skills

Senior Executives
Expert
Senior Executives
Expert
Personal Assistant
Expert
Personal Assistant
Expert
General Management
Expert
General Management
Expert
Administration
Expert
Administration
Expert
Managerial Skills
Expert
Managerial Skills
Expert
computer literacy
Expert
computer literacy
Expert
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
INTERNAL CONTROLS
Intermediate
INTERNAL CONTROLS
Intermediate
FINANCIAL MONITORING
Intermediate
FINANCIAL MONITORING
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER FRAUD
Intermediate
COMPUTER FRAUD
Intermediate
problem solving
Expert
problem solving
Expert
creative and aiming high
Expert
creative and aiming high
Expert
leadership and teamwork
Expert
leadership and teamwork
Expert
critical thinker, good listener,and positive
Expert
critical thinker, good listener,and positive
Expert
professionalism and strong work ethics
Expert
professionalism and strong work ethics
Expert
Oral and written communication skills English
Expert
Oral and written communication skills English
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
EXTERNAL AUDITING
Intermediate
EXTERNAL AUDITING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANIZATIONAL STRUCTURE
Intermediate
ORGANIZATIONAL STRUCTURE
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate

Languages

English
Native Speaker

Training and Certifications

Certifications
Certificate in Monitoring and Evaluation
certificate in Monitoring and Evaluation
MBA
Nov 2021
Show credentials

Hobbies

  • Reading,singing,dancing,outdoor activities and horse ridding