Patricia Cueto

Managed high volumes of daily correspondence and client queries across APAC and EMEA markets.
Booked and coordinated luxury transfers for clients, ensuring accurate scheduling and a seamless service
experience.
Sent secure payment links to clients and issued invoices accurately and in a timely manner.
Maintained accurate records and ensured compliance with internal processes and SLAs.
Coordinated with cross-functional teams (operations, suppliers, dispatch) to resolve issues and deliver timely solutions.
Managed escalations and urgent requests with a proactive, solution-focused approach.

Served as primary administrative and operational point of contact for TUI and Musement partners, managing post
booking support, queries, and correspondence.
Prepared and formatted reports, booking documentation, and correspondence for management teams.
Coordinated with suppliers to process amendments, manage procurement of services, and reduce costs
through negotiation.
Managed booking updates, special requests, and service recovery cases, ensuring compliance with company standards.
Contributed to onboarding support for new staff, including orientation and system guidance.
Maintained accurate administrative records and ensured timely delivery of all project documentation.
Supported cross-functional teams across operations, contributing to a smooth and efficient project office environment.

Delivered front-desk customer service and welcomed clients professionally.
Processed cash and card transactions accurately.
Prepared monthly inventory and sales reports.
Followed up with previous customers and supported cross-selling initiatives.
Managed daily administration and client enquiries.

Prepared quotations and managed overseas partner booking requests.
Negotiated supplier contracts and seasonal promotions.
Assisted airport meet-and-greet operations and guest handling.
Resolved supplier and customer issues efficiently.
Maintained service quality across transport, tours, and excursion partners.