Patrick Angweye

• Establish and maintain good relationships with key potential Business clients, and develop these into successful, ongoing business relationships in order to establish a basis for potential business. •
• Maintain and develop existing customers through appropriate propositions, ethical sales methods, and relevant internal liaising to optimize quality of service, business growth, and customer satisfaction.
• Research, prospect, obtain leads and developed new business opportunities in order to reach sales targets
• Provide seamless assistance to high net worth clients in their banking requirements •
• Develop new sales innovations and programs to maintain competitive edge
• Sales Budget management and control to ensure achievement of revenue & target
• Interface with Trade finance for LC or guarantee issuance and LBD timely and qualitative service to customers.
• Negotiate strategic decisions with Head of Small Business on pricing, structuring of limits, preparing credit proposals, waivers and additional support memos.
• Processing renewals and new credit proposals like mortgages, letter of credit, Business working capital, wealth management products etc
• Process excess and isolated requests for existing customers in timely & professionally manner.
• Analyze and evaluate information given by the customer such as project reports, feasibility reports, balance sheets, cash flows etc. to structure the credit lines, balancing the risk and reward.
• Establish good liaison with customers for their day to day banking requirements and professionally manage security documentation requirements
• Visiting customers whenever required, for analyzing their business requirements

Achievements

• 15% AUM Growth in 2017
• Average customer Satisfaction score of 80% in 2017, from 75% in 2016
• Growth of Portfolio HNW segment by 10% to 40%YoY
• Product Penetration score of 40% in 2017
• Reduced customer Turnover by 10% in two years
• Top among Western Region during SME liability campaign of 2016 and 5th countrywide.
• 100% use of SCB's customer Relationship Management system

As an SME Sales Officer directly interacts with potential customer base and is therefore responsible and accountable for:-
• Representing the bank in a professional manner where communication skills, dress & bearing and reliable efficiency are the benchmark of the industry;
• Achieving assigned sales targets, quotas and service performance standards;
• Developed strong client relationships when selling bank products
• Complete credit check list for cardinal breaches, ETS scorecard and bank statement analysis for each application being recommended;
• Providing neat, accurate and complete documentation required for each product sold.
 Maintaining complete and detailed knowledge of ETS Products:-
• Export Bills Negotiations
• Purchase of DA/DP Bills
• Letter of Credit (Import/Export)
• Loan against Trust Receipts
• Invoice Financing
• Import Loans
• Export Finance
• Local Bill & Cheque Discounting
• Overdraft & short Term Advances
• Foreign Exchange
• Bonds & Guarantees (Payment/Performance/Customs etc)
 Business Loan and SME Accounts (from January 2011 onwards)
Cross sell of various banking products like credit cards, Bank Insurance and referels of personal loan, auto loans, mortgages and transactional banking.

 Daily brief and de-brief with seniors, making daily marketing plan and manage it effectively and fulfill it according to the customer’s needs, follow up of perspective clients, arranging of meetings, assessment, preparation, arrangement and submission of documents to Coordinator/Operations Department, preparation of sales report and Sales analysis to management

• Proactively acquiring new customers for Standard Chartered Bank’s different banking segments with focus on customer total business needs.
• Providing wealth management solutions to clients with main products being; Personal Loans, Mortgages and personal accounts
• Generating new business via local sales promotions, out- door Marketing calls, presentations and Referrals from different sales channels and/or alliances
• Identify complaints and take ownership of complaints which can be resolved immediately, in accordance with the group complaint handing standards.
• Manage your diary ensure you maintain a full diary of appointments or contacts to meet with customers
• Generate leads through telephoning customers (warm calling)
• Check quality and potential of the referred customers prior to the customer meetings (using data held on internal data-base).
• Maintain knowledge of the Bank’s range of personal products and services
• Ensure paperwork is kept up-to-date e.g. faxes, referral of leads, logging concerns, completing applications, monitoring progress of applications on behalf of customer, managing their customer pipeline (e.g. future needs)
• Monitor own performance at regular intervals in a day and work effectively with the Branch team
• Coach and work with the Branch team to enhance their ability to develop leads and increase the quality and volume of referrals
• Take leading role in Branch daily/weekly meetings
• Attend daily preview/review Branch team meetings and share best practice
• Consistently follow the Bank’s key control, credit, cash, fraud and other operational processes
• Structuring transaction of fixed deposit Accounts based on customer needs, and giving justification for waiver or any deviation from standard pricing
• Cross-selling of SCB’s products and services appropriate to different customers with quality and efficient after sales services
• Analysis of Branch Service Standards, capturing of all customer complaints, resolving issues or forwarding the issues to relevant departments for resolution

• Managing and leading a team of sales Representatives to make sure they all meet their monthly targets through:
• Sourcing for promotions and Market Activations
• Providing visible Leadership to Direct Sales Representatives in my Team and performing at the duties of DSR highlighted below
• Performance management and tracking of Team performance against set targets to ensure KPI are achieved

• Identify business opportunities and prospects in order to evaluate their position in the industry.
• Researching and analysing sales options.
• Maintain and develop good relationship with customers through personal contact or meetings or via telephone.
• Maintain professional and technical knowledge by attending educational workshops;
• Reviewing professional publications; establishing personal networks and participating in professional societies.
• Generating new business.
• Record sales and order information and report the same to the sales department.
• Contributes to team effort by accomplishing related results as needed.

Designing qualitative market research questionnaires.

Briefing recruiters.

Facilitating focus group discussions.

Compiling a report about the about the findings of the study in focus and presenting the report to the client.