Patrick John Ferreria

Experience
IT Support
- December 2023 - Current
- Tamimi Global Company
- EJAA 2842 Road 118, Industrial 1 Eastern Al Jubail, Kingdom of Saudi Arabia
• Handling daily IT support and end-user services across sites
• Assisting in operations, coordination, and task execution
• Supporting IT procurement, vendor coordination, and inventory activities
• Coordinating with HO IT for user requests and service-related follow-ups
• Ensuring service continuity and timely issue resolution
• Guiding end user remotely and in person through systems configuration, troubleshooting and maintenance
• Listen attentively to employee questions, concerns and offer optimal solutions
• Ability to break down technological processes and deliver clear, step-by-step instructions
• Commitment to providing exceptional Help Desk Support
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented with an openness to constructive feedback
• Respond to Tech inquiries via email, thru online chats remotes, over the phone and in person
• Walk step by step through the problem-solving process
• Troubleshooting Hardware and Software support and Configuration for Desktop, Laptop, Biometric, Printer
Scanner, and Network issues.