TERMINAL DUTY SERVICE OFFICER
kenya Airways cargo Limited
Total years of experience :14 years, 1 Months
Manage the development and submission of cargo shipment document and supervise loading team to ensure instructions, regulations, security and deadlines are enforced.
Budgeting the cost of movement of cargo and airfreight and establishing the appropriate means of transport e.g. road, sea or rail.
Planning, monitoring the movement of passenger baggage’s, cargo and airfreight through world tracers systems.
Ensuring that dangerous goods are handled in accordance with applicable international regulations
Maintaining broad knowledge of customer products and services.
Maintain an effective and efficient administration and management system of the passenger booking office, including leave planning for the staff.
Monitoring Ground Handlers contractor’s performance and assure contract financial and budget monitoring and control.
Overseeing the operations of the travel document checking unit to ensure customer are profiled and cleared according to their destination requirements.
Meet and assist passengers through the immigration and customs formalities.
Coordinating loading and offloading of aircraft according to laid down procedure.
Preparation, and submission of daily operational reports e.g. passenger manifests, invoices and cargo uplift reports to the management.
Process Special Flight Requests for movement of passengers and cargo that cannot be accommodated on regular scheduled flights.
Prepare monthly Quality Assurance Analysis on passenger Movements for the entire ground handling section and No-show passenger’s records for movement on KQ flights as per company policy.
Coordinate with UN agencies, NGOs, Government Agencies for movement related matters e.g. planning and coordination for transportation of DIPMAILS and pouches.
Preparation and submission of passenger manifest, cargo manifest and load sheets to the flight crew and relevant airport and government authority.
Application and follow up on relevant take off and landing permits,
Maintaining a safer terminal environment through ensuring that standard and safety operational procedures are complied to at all times.
. Develop the long term plans and scheduling of the workload.
Supervising and ensure safety and security of boarding processes are observed according to laid down company procedures.
Managing a group of trained and motivated customer service agents, flight controllers and loading agents..
Handling customer airlines complaints and making sure that the service level and adhered to by the agents.
Offering movement control support to out stations when needs arises or as assigned by the duty service manager.
and responsibilities
Providing information to guests regarding flight connection, visa requirements and travel tickets and fares. Booking and selling travel tickets.
Transferring, connecting and re-routing of inconvenienced guests due to cancellations and delays.
Usher passengers to their respective boarding areas.
Check in passengers and verify their travel documents.
Reconciliations of daily sales and filing the relevant documentations of daily sales.
Advising clients on the most appropriate and cost effective routing geographically to their destinations.
Assisting clients in executing an online check in on air kiosk.
Conducting customer survey through filling of customer survey forms.
Meet and assist of passengers and guiding them through immigration and customs.
Manning and performing departure formalities at the gates.
Check in in passengers and issuing boarding pass.
Que combing.
ACHIEVEMENTS
I managed the establishment of Flamingo Airlines Offices in Kisumu, Eldoret, Malindi and Lamu.
I supervised the usage of the first internet based departure control system (air kiosk) in Kenya
I helped the airline maximize collection of monthly excess baggage charges from Kshs 850, 000 to Kshs 1, 565, 000 by identifying and sealing loopholes in the air kiosk system.
I helped Flamingo Airlines maximize its load capacity by accepting to carry perishables for NGO’s operating in Lokichogio.
courses: IATA Aviation Training & Development Institution(Montréal Canada) IATA / UFTAA Travel and Tourism Professional Diploma.