Project/Operations/Soft Service Manager and Activity Superviso
EASY DAILY MAID CLEANING SERVICES LLC
Total years of experience :4 years, 1 Months
•Lead, manage and take overall responsibilities and accountability on cleaning,
•Lead, advice and provide solutions on strategies for service improvement and developments.
•Organize work processes to deliver on time in parallel to budgets and quality.
•Establish policies, practices and priorities of the Soft Services Department and enhance its credibility. •Ensure all safety guidelines & requirements are adhered to by all staff & service providers and track risks assessment and method statement.
•Analyze & recommend solution complaint analysis. •Generate monthly report and all reports requested by line Manager.
•Responsible and well versed with all types of latest machines and equipment and arrange for training to the service provider with latest techniques. •Evaluating manager, supervisors and staff of service providers and advice required training and development plans.
•Calculating and comparing costs for required goods or services to achieve maximum value for money, analyze & recommend vendor management.
•Review all checklists, log sheets on daily basis to ensure smooth operations.
•Coordinate with service provider Manager in conducting new hire and continuous in-service training program for supervisors, team leaders and cleaners.
•Innovate suggestions & implement energy conversation initiative.
•Inventory management for cleaning supplies, consumables, machinery and cleaning assets. •Responsible for monitoring and reporting of service level agreements.
•Checking that agreed work by service providers has been completed satisfactorily and following up on any deficiencies.
•Responding appropriately to emergencies or urgent issues through company help/service desk and plan for preventive and corrective actions.
Handled Customer inquiries and Service requirements.
Dealt with high profile clients and managing their request.
Handled booking and reservation for client requested services and sending Out booking reminders and follow-up emails.
Handled organizational cooperate communications; calls (inbound and Outbound) Email inquiries and correspondence.
Sales quotation preparation and follow-up to close deals on inquiries.
Maintained client details in the CRM software. Managed company’s social media platform