Patience Eneyi Ugbo

I was responsible for providing professional wellness, beauty, and therapeutic treatments to clients while ensuring a relaxing, safe, and enjoyable spa experience. Recommended suitable treatments, and maintained high standards of hygiene.
Performed various spa treatments, including massages Hot Stone, Swedish, Deep tissue, body scrubs, body wraps, facials, and aromatherapy.
Assessed clients' health conditions and preferences before treatments.
Recommended appropriate spa therapies, skincare products, and wellness programs.

Supervise front desk staff, ensuring they follow hotel policies, grooming standards, and customer service procedures.
Coordinate daily operations including check-in, check-out, reservations, room assignments, and guest inquiries.
Provide training, coaching, and support to front desk agents to enhance performance and service quality.
Handle guest complaints, resolve issues professionally, and ensure guest satisfaction.
Monitor front desk schedules, assign tasks, and manage staff rotations to maintain efficiency.

I was responsible for overseeing the daily operations of the spa, ensuring exceptional guest experiences, efficient service delivery, revenue growth, staff performance, and compliance with health and safety standards.
Managed spa personnel, coordinating treatments and services, controlling costs, and maintaining high service quality.

Oversee the day-to-day operations of the spa.
Ensure smooth scheduling of treatments, appointments, and staff shifts.
Monitor service quality and maintain operational standards.
Develop and implement spa policies, procedures, and service protocols.
Staff Management
Recruit, train, supervise, and evaluate spa employees.
Conduct regular performance reviews and coaching sessions.

Consult with clients to understand their medical history, concerns, and goals
Assess muscle condition, tension, and range of motion
Perform various massage techniques (e.g., Swedish, deep tissue, sports massage)
Develop personalized treatment plans
Maintain client records and progress notes
Ensure a clean, safe, and comfortable treatment environment
Educate clients on stretching, relaxation, and wellness practices
Adhere to hygiene standards and professional ethics

Perform various spa treatments, including massages, body scrubs, body wraps, facials, and aromatherapy.
Assess clients' health conditions and preferences before treatments.
Recommend appropriate spa therapies, skincare products, and wellness programs.
Maintain treatment rooms, equipment, and supplies in a clean and hygienic condition.
Ensure compliance with health, safety, and sanitation standards.
Monitor clients' comfort and well-being throughout treatments.
Maintain accurate client records and treatment histories.
Assist in promoting spa services, packages, and retail products.
Handle customer inquiries and resolve concerns professionally.
Create a welcoming and relaxing atmosphere for clients.