Operations Manager
Al Futtaim Logistics
Total years of experience :12 years, 9 Months
Managed operational aspects of the Automotive Units BU; part of AF Logistics Division. My core focus was process improvements, automation and spearheading new projects.
• Planned, developed and managed the logistical support structure for a 24/7 Roadside Assistance and Recovery Service. Increased customer traffic by 7%; forecasted to generate over AED 13M in profit.
• Reviewed the Fleet Maintenance Department for AF Logistics Division; analysed and identified opportunities to optimise processes. Reduced costs by circa AED 440k per year.
• Researched the feasibility of an automated vehicle inspection system to increase the identification, scrutiny and reporting of the damages to units prior to acceptance reducing costs and increasing efficiency.
• Identified efficiencies to processes and systems within the warehouse and transport operations; driving performance improvements through process development, automation and digital transformation.
• Implemented management dashboards increasing the ability to positively react, coordinate and control and enhance operational planning and forecasting.
• Increased the adoption of established management tools based on the Toyota Production System methodology.
• Audited the Fleet Telematics System focusing on utilisation and improvement in line with strategic business goals saving up to 25% of operational running costs.
• Reviewed and developed a fleet management program for the Automotive Units BU to ensure safety, reduce costs and increase customer satisfaction.
• Investigated and evaluated the arduous working conditions of key associate resulting in improved PPE being issued and an allowance which impacted the attrition rate and increased associate morale.
• Responsible for developing and implementing a procurement system that aligned the needs of the business with group policy, legal requirements and recognised best practice.
• Completed the development and implementation of a Fleet Management System (FMS), liaising with key stakeholders in order to design software fit for purpose and install hardware.
• As FMS Manager, I provided solutions to all managers on cost reductions whilst ensuring improvements in safety, fleet utilisation and customer satisfaction. Initial cost savings of 8% were realised with savings above 15% forecasted.
• Provided guidance to all managers in planning and executing projects, company purchasing requirements and transportation issues. Worked on integrated business plan and S&OP with management team to achieve focus.
• Provided reports and advice to the operations team on all aspects of transportation operations (light and heavy fleet), technical specifications of administrational and operational fleet, law, QHSE and cost reducing products and processes.
• Ensure vehicles and associated equipment’s were correctly received, inspected, stored, maintained, pre-delivery inspect (PDI) and delivered to a diverse customer base.
• Evaluated existing processes and implemented a project plan for improvements to preventative maintenance (PM), repairs, HSE etc. to the standard of fleet serviceability and reliability.
• Carried out fleet and driver monitoring to highlight and improve safety and efficiency. Implemented a company training policy and employed a full time driver trainer to improve general standards and behaviour.
• Provided fleet replacement solutions which included a PM plan in collaboration with various leading OEM.
• Formulated policy, plans and future FMS modules to reduce asset downtime and increase safety and efficiency, forecasting cost savings.
• Managed the installation of a Tyre Pressure Monitoring System (TPMS). This was the first OEM developed and installed TPMS in the Middle East.
• Appointed as Subject Matter Expert (SME) advising senior manager’s staff on all aspects of international supply chain. Planned and implemented improvements to procedures and ensured good working practices (KPI’s) whilst maintaining levels of customer service.
• 5% increase in on-time deliveries, transportation, visa, immigration and delivery within specified SLA.
• Coordination of tasks, personal development and administration for 70 staff.
• Managed multicultural cross-functional project teams focussed on process improvement and implementation including employee development.
• Lead a project to comply with European Union conservation and biodiversity targets as Station Conservation Manager including engagement with governmental and external organisations. Due to my work, the Station received the runner- up award in a governmental scheme for achieving over and above expectations.
• Responsible for the coordination of product flow for the South Atlantic to over 400 multinational staff including Foreign and Commonwealth (FC&O). Meet time critical flight, customs and security clearances.
• Responsible for identifying underperformance in all areas of supply chain operations including fixed and variable costs, determining an optimum supply chain allowing the adoption of lean and agile supply chain solutions through activity based costs (ABC).
• Achieved significant cost savings of over £83, 000 annually as a result of coordination and collaboration with internal and external agencies to rationalise excessive usage of transport within the supply chain.
• Secondary tasks included conservation focal point between the MOD and island government, lead projects to improve conservation and biodiversity, managed the repair and reconditioning of two 30 foot trawler boats.
• Selection, purchase and delivery of a rigid inflatable boat from the UK.
• Ensured operating procedures and good working practices were implemented and maintained in the work place for all levels of staff. Improved best practice, promoting business efficiency and developing a multi-skilled team.
• Analysed the patterns and requirements for inventory control within the supply chain and devised suitable alternative supply chain solutions and vehicle fleet.
• Delivered all Health and Safety compliance HSG 65 Successful Health and Safety management and OHSAS 18001 Occupational Health and Safety Management Systems.
• Deployed to Afghanistan, serving in two locations, three months in Kabul ensuring constant product flow via road and air for of all categories of mail including FC&O in arduous conditions.
• The following three months and at short notice I was appointed SME for 27 sites for an essential welfare communications system (E-Bluey) serving the entire deployment of over 8, 000 personnel. Working with various civilian agencies on connectivity, stock replenishment and multi channel delivery.
• Reduced repair and maintenance time frames by circa 15% by devising and implementing improved transport utilisation.
• Appointed to manage preparations of 30 personnel to operational deployments and supporting detachments.
• Managed the main cross docking Distribution Centre (DC) based in Germany operating with 20 regional DC’s handling circa 500 tonnes pa.
• Developed and delivered appropriate levels of training and development to a civilian and military workforce.
• Effectively managed a remote DC serving 2, 000 personnel in two locations.
• Central controller of 1, 500 vehicles ensuring serviceability and reliability at all levels.
• Vehicles and associated equipments were correctly received, stored, maintained and issued. Managed inventory accounts for a specialized fleet of vehicles.
• Ensured that operating procedures and good working practices were implemented and maintained in the work place.
CILT Level 5 Professional Diploma in Logistics and Transport: • CILT Level 5 Supply Chain Management. • CILT Level 5 Logistic Retail Management. • CILT Level 5 Logistics General Management. • CILT Level 5 Business improvement - Project management.
Certificate of Professional Competence (CPC) for Transport Managers (Road Haulage).