IT Support Administrator
Covenant University
Total des années d'expérience :17 years, 5 Mois
Heads Payment Technical Support
•Development of Online Payment Solutions.
•Heads the eLearning Support
•Provide support for Undergraduate, Part-Time and Open & Distance Learning Admission
•Student course registration support on datacentre
•Turnitin Support for Final year student
•Course Compact upload review and migration
•Student Support on LDAP
•Content upload for ODL and PT LMS
•Technical support(Admissions, Student Biometrics, Omega Exam Biometrics)
•Supporting other staff within the Learning and e-Learning Support Team, as required
(Covenant University Portal)
Providing help desk support: Training Users
Contribute to team effort by accomplishing related results as needed.
Handling of students/staffs related portal issues
Assist in on-line student admission and fee payment issues.
Project Work (Bank Asset Management Software) 2013.
Responsibilities:
.Determining the primary stakeholders to engage in defining the project's business objectives and scope. (The who, whom, where, why, what)
. Understanding the existing systems and business processes.
Defining the system Requirements for each stakeholder.
•Reviewing the solution design to ensure it fulfils all of the requirements.
Define project requirement by identifying milestone, phases and element, forming project team, establishment of project budget.
Training of staff and student on portal usage, preparation of portal manual.
Monitoring project progress by tracking activities, resolving portal problems and recommending necessary actions.
Managing on-line student admission and fee payment on the college portal.
Maintaining portal protocols, by writing and updating procedures.
courses: National Youth service corps Certificate (NYSC)