Paula Michelle Marquez

I have professional experience as a Medical Records Retrieval Specialist, where I was responsible for accurately obtaining, organizing, and safeguarding sensitive patient information in compliance with confidentiality standards. This role required strong attention to detail, efficiency in handling documentation, and the ability to coordinate with healthcare providers to ensure timely record delivery. Alongside this, I developed excellent customer service skills by assisting clients and patients with inquiries, addressing concerns with empathy, and providing clear guidance throughout the retrieval process. My background demonstrates a balance of technical expertise in records management and interpersonal communication, making me well-prepared to contribute to a team that values accuracy, professionalism, and client satisfaction.