Paul Harry Demetillo

To attend the incoming and outgoing calls of the organization
 Receive calls from clients, delegates or associates and forward their calls to the concerned officers Responsible staying at the hotel. In their absence, note down the messages and forward it to them as soon as possible.
 Make note of the accommodation booking over the telephone. Enter details of the visitor's stay period, arrival and departure dates etc in the bookings register.
 Data Administration, responsible encoding guest information and sending it to the CID Police System.
 Make arrangement for transportation and travel, as per the request of the hotel clients
 Receive updates about the facilities and events planned by the organization to be able to answer enquiries in this regard
 Manage the correspondence and communication network of the organization
 Perform functions, as per the request made by clients of arranging events, transport, lunch, gifts etc
 Monitor in interdepartmental communication and coordination and be responsible to synchronize activities between them
 Answer large volume of calls continuously and work till late during parties, events and special occasions
 Undertake product training sessions following the introduction of new solutions/technologies & upon specific customer requests
 Maintain cordial business relationship with Key accounts through prompt service as per their changing business needs