Pauline Nyaga

Invoicing hire and off hire customers
Query resolution
Payment follow up with customers
Updating customers accounts with collected payments

Responsibilities:
 ▪ Reviewing of the credit policy to ensure its updated in line with current market trends
▪ Carrying out compliance check vis a vis the credit policy with deviation to the policy being flagged out.
▪ Monitoring the weekly adjustments trend and reporting to the management.
▪ Ensuring credit risks are mitigated during new products launch.
▪ Verifying new customer’s application to ensure compliance to the credit policy.
▪ Preparation of Account Receivables month end report to determine bad debt position.
▪ Coordinating and participating in the bad debt write off process.
▪ Timely resolution of customer complaints to ensure better customer experience.
▪ Prepare process document for reference during the internal audit.
▪ Liaise with the bank to resolve credit card fraud disputes
▪ Post payment received from enterprise customers based customers advise
▪ Managing the external debt collector’s agency.
▪ Implement continuous improvement of the company practices taking into account ‘international best practice’, changes in international standards and changes in the business environment which demand proactive action plans.

Duties and responsibilities:
▪ Debt management on system barred debtor’s portfolio;
▪ Reconciliation of customer accounts periodically to ensure prompt payment receipts hence
increase company’s cash flow;
▪ Ensuring that collection plans milestones affect only unpaid accounts;
▪ Ensuring that customers who have payment plans are not affected by the collection plan;
▪ Review of the periodic high balance reports and bars where necessary the accounts that exceed limit
▪ Management of disconnected and overdue on the assigned accounts through discussions with customers on payment plans;
▪ Recommend and prepare the accounts to be handed over to debt collection agencies and
Lawyers.
▪ Preparing weekly and monthly reports.

Duties and responsibilities
▪ Make adjustments through issuance of credit notes and resolve queries within the Credit Control department.
▪ Process deposit refunds for consumer customers that cancel postpaid connection.
▪ Maintain accurate credit records and escalate problems to the Team Leader.
▪ Propose and implement continuous improvement of the company practices taking into account ‘international best practice’, changes in international standards and changes in the business environment which demand proactive action plans.
▪ Regularly follow up with clients to collect unpaid debts.
▪ Handle disputed accounts and negotiate payments.
▪ Assess creditworthiness of individuals through conducting a historical search into their track record of timely payments made on other credit extensions.
▪ Maintain company revenues and monitor losses.
▪ Generate daily, weekly and monthly reports on collections.
▪ Policies, Systems, Processes & Procedures-Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.

Duties and responsibilities
▪ Vet postpaid customers to determine who would get postpaid services based on their credit history.
▪ Reconciled payments in the Oracle Financial system against the Portal Billing system.
▪ Posted discrepancies into the Portal Billing system.
▪ Allocate corporate client payments using customer remittances.
▪ Payment batch acceptance on Eppix system.
▪ Accurately posted payments using a manual system.
▪ Allocation of customers payments manually.
▪ Reconciled billed customer accounts against the payments made.
▪ Investigated discrepancies in payments and escalated them to the Accounts Manager for action.