بول مارتن Reyes, Guest Service Officer

بول مارتن Reyes

Guest Service Officer

Sheraton Bahrain Hotel

البلد
البحرين - المنامة
التعليم
بكالوريوس, Film and Theater Directing
الخبرات
2 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 10 أشهر

Guest Service Officer في Sheraton Bahrain Hotel
  • البحرين - المنامة
  • سبتمبر 2008 إلى يونيو 2011

• Conferred with customers by telephone or in person to provide information about services, to take or enter orders, cancel accounts, or to obtain details of complaints
• Resolved customers service or room billings complaints by performing activities such as validating the refunding of money and adjusting bills
• Created numerous task using Excel and PowerPoint; used PowerPoint to help develop a staff cascade phone directory
• Scheduled and greeted customers; answered telephones; schedule wake up calls; and performed date entry
• Prepared monthly staff Product Knowledge Test
• Gathered and prepared occupancy summary report of different 5-star hotels in Bahrain
• Prepared hotels daily revenue report
• Updated the phone extension/directory of the department head & staff
• Prepared the monthly time access and department head attendance reports
• Developed printed copy of VIP arrivals, US Navy Guest In House and Kalitta Crew
• Maintained orderliness, cleanliness and aware of the hotel facilities and function activities
• Prepared monthly front desk budget forecast board

الخلفية التعليمية

بكالوريوس, Film and Theater Directing
  • في Theater Arts
  • مارس 2006

Specialties & Skills

Attendance
Adjusting
Microsft Word

اللغات

الانجليزية
متوسط

العضويات

Filipino -American Organization
  • Choreographer
  • March 2010