Guest Service Officer
Sheraton Bahrain Hotel
مجموع سنوات الخبرة :2 years, 10 أشهر
• Conferred with customers by telephone or in person to provide information about services, to take or enter orders, cancel accounts, or to obtain details of complaints
• Resolved customers service or room billings complaints by performing activities such as validating the refunding of money and adjusting bills
• Created numerous task using Excel and PowerPoint; used PowerPoint to help develop a staff cascade phone directory
• Scheduled and greeted customers; answered telephones; schedule wake up calls; and performed date entry
• Prepared monthly staff Product Knowledge Test
• Gathered and prepared occupancy summary report of different 5-star hotels in Bahrain
• Prepared hotels daily revenue report
• Updated the phone extension/directory of the department head & staff
• Prepared the monthly time access and department head attendance reports
• Developed printed copy of VIP arrivals, US Navy Guest In House and Kalitta Crew
• Maintained orderliness, cleanliness and aware of the hotel facilities and function activities
• Prepared monthly front desk budget forecast board